We seek to protect both consumers and the legitimate traders by enforcing a wide range of consumer protection legislation. These laws relate to standards of quantity, quality, safety, fair trading including pricing, and consumer credit, age restricted product sales and animal health and welfare.
We make sure that people get a 'fair deal' by enforcing pricing and credit laws, investigating misleading price indications and fraudulent trading practices, and ensuring the accuracy of goods, services and property descriptions.
Officers visit and inspect premises to ensure that current legislation is being met. Samples of products are bought for testing and analysis, and advice is given to consumers and businesses in relation to the laws enforced by the department.
Also, information is received from many sources and investigations are carried out into fraudulent trading practices and serious breaches of legislation.
Advice leaflets for both businesses and consumers can be found using the guidance leaflets search.
If you are a Merthyr Tydfil resident and would like pre shopping advice or advice regarding problems with goods or services that you have purchased please contact:
consumer direct: 08454 04 05 06
If you are a Merthyr business and would like trading standards advice regarding your business practices please call the number below or use the email address below.
The Department for Business, Innovation and Skills has produced a guide on Distance Selling. For further information please see the external links section to the right of this page.