Occupational therapy  Merthyr Tydfil County Borough Council :
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Occupational therapy 

Community Occupational Therapy Service


What is Community Occupational Therapy?


Our Occupational Therapy Service works with people of all ages with a disability or a chronic illness which is permanent and substantial, to make the most of their abilities and remain as independent as possible within their own homes. We also work with people who have difficulties managing in their daily lives because of a Learning Disability or Mental Health problem.


If you are eligible for support, one of our Therapists will meet with you to discuss your needs and agree a solution that will promote your independence.

The support we can provide includes equipment or adapting your home in ways that will enable you to remain in your own home. If this is not possible, we will advise you about the choices you have when considering a move to more suitable accommodation.


Who is eligible for this Service?


You will be eligible for support if:

  • Your disability is permanent and substantial (National Assistant Act 1948).
  • You are ordinarily resident in Merthyr Tydfil County Borough.
  • The adaptation is to the disabled person’s only or main residence (Local Government and Housing Act 1989).
  • The aid / adaptation is assessed as appropriate to meet the disabled person’s present and future needs.


What happens to my request?


Your request will be acknowledged within 14 days. We will also tell you when your request is likely to be dealt with, and who will be the member of staff responsible for visiting you. Our Community Occupational Therapy Service receives a lot of requests for help.  We have to prioritise those people who have the most complex and urgent need. That is why it is important you give us as much information as possible to ensure we deliver the most appropriate response to your request.


Is there a cost for this service?


We do not charge for the equipment we loan you. Grants may be available towards the cost of adapting your home, but these are “means tested” for all adult applicants.

Number 24: Demonstration & Assessment Unit at Keir Hardie Health Park


Facilities at Number 24 provide individuals with an opportunity to try out a range of aids and specialist equipment prior to issue / installation. This will ensure that the equipment is of benefit and meets your needs. For further information please contact the adult duty officer (see details below), and also refer to the leaflets on the right hand side.



Contact details:

Adult Duty Officer
Community Services Directorate
Number 24
Keir Hardie Health Park
Aberdare Road
Merthyr Tydfil
CF48 1BZ


Telephone: 01685 725000

Email: adultintakeservice@merthyr.gov.uk

Opening hours are:
8.30am - 5.00pm Monday - Thursday
8.30am - 4.30pm Friday


This information may be made available in any other form or format upon request by contacting the Adult Duty Officer.


Community Services - Community Alarms And Telecare


“The Way Forward”

Assessing and supporting people through the use of assistive technology on display @ Keir Hardie Health Park Merthyr Tydfil


Number 24: Demonstration & Assessment Unit

The new demonstration and assessment unit is called Number 24 and is based at Keir Hardie Health Park, Merthyr Tydfil; the assessment unit is aimed at vulnerable individuals, mainly the elderly, who may require assistive technology (Telecare) in order to maintain independence by being able to remain in their own home. Number 24 provides an opportunity for the general public to visit the unit and try out a range of aids, Telecare sensors and specialist equipment prior to issue/installation; an appointment can also be made for an assessment by contacting the Adult duty officer (01685 725000) and quoting reference ‘Number 24.

What is Telecare?

A range of non-intrusive telecare sensors offer a comprehensive way of managing the risks to a person's health and home environment 24 hours a day, 365 days a year, enabling people to live independently for as long as possible. In its simplest form, Telecare is connected to a monitoring centre through which the user can raise an alarm. Technologically advanced systems use sensors, where a range of potential risks can be monitored. These may include falls, as well as environmental changes in the home such as floods, fire and gas leaks. When a sensor is activated it sends an alert signal to a central unit from the user's home, which then automatically calls a 24-hour monitoring center where trained operators can take appropriate action, whether it is contacting a local key holder, family member doctor or the emergency services.

Telecare can also provide assistance to people who have a physical or learning disability, frailty, prone to falls, dementia, people who suffer from epilepsy and the chronically sick - young and old.

It can also assist victims of crime in a way that makes them feel safe and secure in their homes, either to prevent crime by having a bogus caller device fitted, or if they have already fallen victim, then this technology will give them peace of mind in the fact that they can have the help they require in seconds.
Telecare is a 24/7 service which is linked to a lifeline system. There is a charge of £2.00 per week.

Telecare is installed via BT landline, so the property has to have the Landline in place.

At Number 24, are a number of demonstration rooms including a bedroom, bathroom, kitchen and living room, which are fully equipped with Telecare and other daily living aids; examples of these include medication dispensers, floods, falls, epilepsy sensors, bath lifts and stair lifts. The unit also has a range of security devices on display to suit a variety of needs e.g. grab rails, stair rails, key safes, door viewers etc. Security is now essential for everyone and the devices on show will help to make you feel safe and secure in your home.

Sensory Services

Number 24 has a range of Sensory gadgets where the public can come and view and try out what is available to assist them in their everyday life. Gadgets can play a vital role in people lives and at number 24 we have numerous items on display, whether you are visually impaired or hard of hearing.   We also offer a re-habilitation assessment for people who have visual problems; we work with people who are struggling to manage at home and can offer practical advice and spend time with them assessing their needs enabling them to maximize their potential in a safe and friendly environment.

People are welcome to come along to the assessment unit and test out the equipment on show before it may be installed in their own homes. Advice and information will be given throughout the visit and if an assessment is required, an appointment can be made by contacting the Adult Duty Officer (see details below).


Contact details:
Number 24
Keir Hardie Health Park
Aberdare Road
Merthyr Tydfil
CF48 1BZ

Drop-In Opening Times: Monday-Friday: 10:00am-3:00pm, please contact the duty Officer to arrange a visit so they can ensure someone will be available to show you around.

If you require an assessment, please make an appointment to do so by calling the Adult Duty Officer on the following number: 01685 72500
Quoting Reference: ‘Number 24’.


Email: enquiriesatnumber24@merthyr.gov.uk


Lifeline ‘Peace of Mind’ Service (Community Alarms)


We all cherish our independence and the comforts of our own home. But there is sometimes the worry that living alone could mean living at risk.
Thanks to the Local Authorities ‘Lifeline’ Service, anyone who may need to summon help quickly or, seek advice and reassurance at any time of day or night from anywhere within the home or garden can apply for a Lifeline Unit. You can be a tenant, owner/occupier, living with family, elderly, disabled or vulnerable.

In the event of an emergency, just one press of the alarm button will connect you to the Control Room where the Operator is able to identify who is calling and from where.

Merthyr Tydfil Lifeline is a department of Merthyr Tydfil County Borough Council with over 20 years experience of providing and managing a Community Alarm Service.  The Service has also achieved Accreditation in both Monitoring and Installation from the Telecare Services Association (TSA) the representative body for the UK Telecare (Lifeline) and Telehealth Industry.

The Control Room is based in a secure office in the Civic Centre which is manned 24 hours a day, 7 days a week by a team of highly trained Operators, which is supported by a Manager, Supervisor and Installations Officer.Customer Information Guide and Service Standards;

  • Charges Information Sheet;
  • Application For Lifeline (This is not an electronic form and will need to be printed, completed and sent as a hard copy to the Control Room);
  • Annual Report.

You can contact the Control Room by telephone; post, e-mail or fax:

Lifeline Control Room
Civic Centre
Castle Street
Merthyr Tydfil
CF47 8AN

Telephone: 01685 384489 (Voice Recorded)

Fax: 01685 387740

E-mail: Lifeline@merthyr.gov.uk

For full information about this service please see our ‘Related Documents’ on the right hand side of this page.

Please note: Do not send Telecare application forms to the contact details at Lifeline as this may cause a delay in your application.





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