In Person
You can contact us in person at the main council office which is located in Castle Street opposite the Bus Station. There is no parking outside the building but there are several car parks nearby.
Opening Hours
8.30am - 5.00pm Monday to Thursday
8.30am - 4.30pm Friday
By Telephone
Telephone: 01685 725000 International (44) 1685 725000
Useful telephone numbers are provided for our service areas under the Document Links section of this page.
By Post:
Merthyr Tydfil CBC
Civic Centre
Castle Street
Merthyr Tydfil
United kingdom
CF47 8AN
Email : customer.care@merthyr.gov.uk
Through Digital TV
Bringing Council services into your living room
You can now access information about Council services via your digital television, your mobile phone or even your Nintendo Wii. There is also a new iphone app now available.
Merthyr residents can now access a range of Council services, read local news, report issues such as pot holes and dog fouling and find out more information about areas such as Council Tax. Merthyr Looking Local also lets you search for jobs using the Job Centre Plus database.
This all Wales initiative means that people who do not necessarily have home internet access will be able to access a number of services similar to those offered on the Council’s official website, www.merthyr.gov.uk
Residents can access the site in the following ways:
Mobile via any web enabled phone:
Sky TV
- Press Interactive button
- Go to Community Channel (539)
- Press Red
Virgin Media
- Press the Home button
- Choose Interactive #7 button
- Select News & Info
- Select Looking Local #6
Wii & PC
Type the following web address into your browser: http://lookinglocal.gov.uk/merthyrtydfil
Looking Local Smartphone App
There is now a free app available for this service through iPhones, iPads and the iPod Touch, which you can download from the iTunes App Store (search for Looking Local).
A key element of the app is the ability to 'Report It', which covers issues such as dumped rubbish, graffiti and potholes. You are able to map where the problem is, attach a photo and a comment and send it straight through to us.
Download the iPhone App from the iTunes App Store
(search for Looking Local)
Download the Android App at Market Place
(search for Looking Local)
