Improvement and Performance Management
Introduction
Merthyr Tydfil County Borough Council is committed to providing and continuously improving high-quality services that meet our customer’s needs. The Improvement Planning section is involved in managing and co-ordinating the different projects currently being carried out.
Improvement covers a huge range of different actions being taken within MTCBC to improve the way the Council works and the services it offers to customers. These range from major changes, such as re-organising the Council’s structure, to smaller changes, such as saving paper by printing on both sides.
Improvement Report 2007
A copy of the Improvement Report 2007 is now available. Please click on the Pdf below.
Improvement_Report_2007.pdf
Improvement Report - Welsh
Public Summary - English
Public Summary - Welsh
Back to Top
Continuous Improvement Programme (CIP)
A Continuous Improvement Programme (CIP) has been set up within MTCBC to achieve excellence. CIP allows all staff to make improvement suggestions to achieve excellent performance. Continuous Improvement Programmes are often used within large companies and organisations to share ideas and experience. CIP has been enthusiastically supported and welcomed by MTCBC staff. There are now over fifty CIP teams working to suggest and create improvements.
Back to Top
Performance Management
Performance Management is about setting targets to achieve and then tracking the progress towards achieving them. The Welsh Assembly Government set a range of targets – Performance Indicators – in key areas, such as the educational qualifications achieved by pupils in the Merthyr Tydfil County Borough and the percentage of waste recycled. Every year, MTCBC must report, to the Welsh Assembly Government and to customers, how well it has done against these Performance Indicators. MTCBC must also report on its plans for next year to further improve its performance. This information is published, usually in June, in MTCBC’s annual Improvement Plan.
Following the response to the Audit of the Improvement and Performance Report for 2005 (Improvement Report), it has been decided that the Authority amalgamates its Annual Customer Report and Improvement Report to produce one document which would fulfil statutory requirements and provide meaningful information to the public.
To see this year's Stage 1 & 2 Improvement Reports, please select the links below:
Performance_Matters.pdf
Stage 2 Improvement Report 2006.pdf
Stage 2 Improvement Report - Appendix 1 - National Performance Indicators and Policy Agreement.pdf
Stage 2 Improvement Report - Appendix 2 - Joint Risk Assessment 2006-07.pdf
Stage 2 Improvement Report 2006 - Appendix 3 - Balanced Indicators and Joint Risk Assessment.pdf
Stage 1 Improvement Report 2006 - 622k
Improvement Performance Public Report 2005-2008.pdf- 48K
Improvement Performance Report 2005-2008.pdf - 275k
Last year, MTCBC also published an Annual Customer Report to give customers more information about the work and improvements being done.
Performance Management is also about improving from within. All sections within MTCBC, from Social Services to Trading Standards, have identified their key priorities and have developed Improvement Action Plans. These Plans are now being carried out to deliver the important services people need and to make improvements for the future.
Back to Top
Quarterly Business Reviews (QBRs)
The Improvement Action Plans and the Improvement work being done are regularly reviewed in Quarterly Business Reviews (QBRs) to the Council’s Executive Board. The Executive Board is made up of the Council Leader, the Leader of the Opposition, the Council’s Chief Executive and Directors. Quarterly, all sections report to the Executive Board on the progress they have made in delivering and improving the services they provide. This provides an opportunity for Merthyr Tydfil County Borough Council to make changes, if needed, to meet the key priorities.
Back to Top
Contact Us
The Improvement Planning section is involved in all aspects of Improvement and Performance Management and in particular, supporting Quarterly Business Reviews and the Continuous Improvement Programme. For any queries or for further information, please contact:
Mr. Paul Phillpott
Head of Improvement Planning
Civic Centre, Castle Street, Merthyr Tydfil, CF47 8AN.
Telephone – 01685 724675
Fax – 01685 374397
E-mail – improvement@merthyr.gov.uk
Back to Top