General Complaints ProceduresSchools value the good relations they enjoy with their parents and community. These good relations are based on a respect for what the school is achieving, on good communications and the provision of relevant and clear information.
Good relations are also supported by straightforward and well understood procedures for responding to expressions of concerns and dealing with the minority of such expressions which become formal complaints.
Treating expressions of concern seriously and responding to them quickly and effectively prevents the majority becoming more serious complaints.
A school which listens and responds to expressions of concern can learn how to improve its communications and procedures.
Each governing body has developed its own general complaints policy and procedure, copies of which can be obtained by contacting the Head Teacher of the school.
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