Email: customer.care@merthyr.gov.uk    Tel: 01685 725000
Address: Merthyr Tydfil CBC, Civic Centre, Castle Street, Merthyr Tydfil, United Kingdom CF47 8AN

Customer Standards

The Management and staff of this facility are committed to providing a high quality service to our customers at all times.

  • Our staff will be friendly, approachable and professional.
  • We will strive to make your whole experience with us safe and enjoyable.
  • We will offer a balanced programme of activities and schemes.
  • We will take on board your comments and observations and act on them where appropriate.
  • We will ensure that your facility is clean, safe and ready for your use.
  • We will aim to continuously improve our service to you