Asserting your rights

Your right to know: a citizen's guide to the Freedom of Information Act by Heather Brook. Pluto Press, 2006

"Easy-to-use, comprehensive guide to what information we can get hold of and how we can get it" 

Your Rights: The Liberty Guide to Human Rights Edited by Megan Addis and Penelope Morrow. Pluto Press, 2005

Effective Complaining (You need this book first series) by Rosy Border, Angela Clark. Stationary Office, 2001

Housing Rights Guide by Geoffrey Randall. Shelter, 2005.

160 Letters That Get Results ("Which?" Consumer Guides)  by Ajay Patel. Which, 2005 

Reference copies of Which? Magazine are available from the libraries at Merthyr Tydfil and Treharris.

Online help:

General advice

Government advice

Citizen's Advice Bureau

Ask Cymru

Consumer rights

National online trading standards complaint form

Trading standards - local

Trading standards - national

Consumer direct

Office of fair trading

Courts and claims

Legal Services Commission

Wales Court Service

Money Claim Online (to register small claims)

Whats New

• 29/08/08 - What you need to know about lending services
• 29/08/08 - Contacting Us
• 29/08/08 - Consumer Credit Agreement warning
• 29/08/08 - Welsh Language
• 29/08/08 - Leaflets
• 29/08/08 - Gas Servicing