Email: customer.care@merthyr.gov.uk    Tel: 01685 725000
Address: Merthyr Tydfil CBC, Civic Centre, Castle Street, Merthyr Tydfil, United Kingdom CF47 8AN

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Questions and Answers

I suffer from poor health, do I need to provide any additional information?

 

Yes, you will need to complete our Health and Support Needs form in addition to the normal membership application form.  Your case will then be assessed.  Where it is determined that your medical circumstances are seriously affected by your housing, we will place you in the gold band.

 

If my circumstances change what should I do?

 

You must advise us immediately and complete the “change of circumstances” form which is available from all our housing offices.

 

Where your change in circumstances leads to a higher priority banding, your registration date becomes the date you advised us of your change in circumstances.  However, where your change of circumstances leads to a lower banding, then your original registration date will be used.

 

I am being harassed, what information do you need from me?

 

You will need to provide independent evidence from South Wales Police.   This evidence will be considered by the Rehousing Circumstances Panel, who will decide whether any priority should be awarded.

 

Are there any circumstances where I may not be invited to view a property?

 

Yes.  Where there is evidence of previous unacceptable behaviour, you may be suspended from the register and not be able to make any bids.  Similarly, if you are an existing tenant of either the council or another social landlord, and you have broken the conditions of tenancy (e.g.non-payment of rent, condition of property) then you will not be placed in any specific band until the problem is resolved to the landlords’ satisfaction.

 

There is a right of appeal against these decisions, which must be made in writing within 28 days of notification of the decision.

 

What sort of home can I make a bid for?

 

The following table provides an indication of the size and type of property that different bandings can bid for:

 

Property Size & Type

Household Size

Bedsit

Single person

1 bedroom elderly persons flat or bungalow or 2 bedroom bungalow

Single person or couple

(Aged 50 and over or disabled)

1 or 2 bedroom flats

Single person or couple

1 & 2 bedroom houses and maisonettes

Single parent, couple or family needing 2 bedrooms

3 bedroom houses or maisonettes

Family requiring 2 or 3 bedrooms

4 bedroom house

1 or more adult with 4 or more children