Performance Management
What we monitor and why
Performance data is produced on a weekly basis. This data is used to monitor if we are meeting our targets and to help set future targets. To allow us to show how we are providing services to you, we need to measure what we are doing. Some of the key performance areas measured and monitored include:
- Amount of rent collected every month
- Time taken to carry out repairs
- Number of empty properties
- Incidence of anti-social behaviour
At the start of every year we produce a Business Plan which helps to set out our objectives and what we intend to achieve during the next 12-months. The Plan is developed following extensive consultation with a range of stakeholders.
Current Performance Summary
Our current performance also demonstrates how we are performing in four key areas:
- Tenant satisfaction with the repairs service
- Void relet times
- Repair target times
- Telephone Answering
This information is published monthly as a snapshot of our continuous improvement process.
Quarterly Performance
The quarterly business reviews highlights performance at a corporate level and is critically appraised by Coucillors and Directors.
Our latest performance information:
QBR-2nd-Qtr-2007-08.pdf
QBR- 4th Qtr -2007-2008 pdf