Housing benefit - new claim  Merthyr Tydfil County Borough Council :
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Housing benefit - new claim 

How Can I Make A Claim?

Since the 1st August 2011 the way in which Housing and Council Tax Benefit claims are made has changed.

You will be required to make an appointment first. You can make an appointment by calling us on 01685 725116 or 01685 725371.


During your call we will advise you of the information you need to bring to the appointment. A new claim evidence list is available to assist you and can be found in the documents section of this page.

At the appointment, a Benefits Assessor will complete an electronic claim and verify the documents you bring with you in support of your claim.

Claiming this way means that you will receive your benefit more quickly.

The appointment will last approximately 1 hour.


If you would prefer to complete a claim yourself we can arrange for a form to be sent to you or you can collect a form from the Civic Centre.


When Will My Claim Start?
If you qualify for benefit it normally starts from the Monday after we receive an application.

Can My Claim Start From An Earlier Date?
If there are any circumstances why you think your claim should start from an earlier date, you will need to apply for it to be backdated, this can be done during your appointment.


Further information regarding a backdate can be found on the left hand side of this page or by contacting us via e-mail or by telephone.


How Much Housing Benefit Will I Receive?

If you would like to know a rough estimate of how much Housing Benefit you may receive before making a claim you can use our Online Benefits Calculator or Directgov’s Benefits Advisor.


If you are renting your property from a private landlord you will also need to know your Local Housing Allowance rate (LHA). An LHA calculator is available and the rates are listed at the side of this page.


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