The Service works in partnership with Consumer Direct Wales 08454 04 05 06 to provide clear, practical advice. Consumer Direct Wales provide first contact telephone advice. More complex issues are referred to us. Alternatively you can call in and see us at the Civic Centre, Merthyr Tydfil.

We operate a drop in advice service:

Monday to Friday 9am - 1pm & 2pm - 4pm.

Here you will receive general consumer legal advice, and if a problem arises we will mediate with the trader in an attempt to resolve the problem.

Register your complaint online by visiting the Consumer Direct website

We are also committed to improving the knowledge and understanding of consumers as regards their rights. We can provide pre-shopping advice. For example a Home Improvement Standard Contract can be used to ensure that both you and any contractor are clear over the work to be done and the price to be paid.

For advice leaflets and the latest product recalls follow this link. Guidance Leaflets. For further advice, including shopping problems when abroad, see the European Consumer Centre for Services website.

The European Consumer Centre for Services has been set up to assist consumers to make informed choices when looking to buy services across Europe and therefore be more confident and find it easier to choose a new and unfamiliar service provider.

The European Consumer Centre for Services provides general information on consumer laws and rights when buying a service in another EU member state, as well as contact details for organisations that could provide practical assistance in the case of a dispute.

The following list of questions will help you prepare your information and ensure it meets the customers’ needs.