Apply for an older person's bus pass

Do I qualify for an Older Person’s bus pass?

If you are aged 60 or over, can travel by bus without needing someone else’s help and you can provide evidence that you are a resident of the Merthyr Tydfil County Borough, then you are eligible for an older person’s bus pass.

How soon before my 60th birthday can I apply for a pass?

An application may be accepted 4 weeks prior to your 60th birthday this will then be posted on or after your birthday.

Is there a charge for the pass?

No, the bus pass is issued free of charge.

How do I apply?

You can download an aged 60 or over Bus Pass Application Form or alternatively you can collect an application form from the Main Reception, Civic Centre.

Once the application form has been completed you can apply in person at the Civic Centre. At the time of your application you will need to provide the following evidence:

  • Proof of your date of birth. You will need to provide any one of the following documents (birth certificate, current passport or current driving licence).
  • Proof of your address (for example, current council tax bill [this financial year], utility bill [last quarter], current driving licence, evidence of rent payments or recent correspondence from Department of Work and Pensions, Inland Revenue, Her Majesty’s Revenue and Customs).
  • Details of your National Insurance Number.

If you are making your application in person, you do not need to provide a photograph as it can be taken for you. This is subject to the camera equipment being in working order at the time of your application.

However, if you are not able to get to the Civic Centre, you can provide a photograph with your Bus Pass Application Form which should meet the following criteria:

  • A recent colour photograph which is a true likeness of yourself.
  • Taken against a light grey, cream or white background.
  • You must be facing forward and looking straight at the camera.
  • The photograph must show your full face.
  • Where possible it is preferable to remove glasses. However if they must be worn for medical reasons they should not cover the eye, should be free from reflection or glare and must not be tinted.

If you are applying in person we will be able to issue your new bus pass during your visit (this is subject to the equipment being in working order at the time of your application.)

FAQs
Who provides the pass?

The All Wales Concessionary Bus Pass Free Travel Scheme is funded by Merthyr Tydfil County Borough Council and the Welsh Assembly Government. It entitles people aged 60 or over and people with certain disabilities to travel free of charge on local bus services throughout Wales.

Do I qualify for a bus pass?

If you can travel by bus without needing someone else’s help, can provide evidence that you are a resident within the Merthyr Tydfil area and you meet any one of the following criteria, then you will automatically qualify for a bus pass:

  • Aged 60 or over – Aged 60 or Over Bus Pass
  • Currently in receipt of Disability Living Allowance Mobility Component at the Higher rate – Disabled Person’s Bus Pass
When can I use my pass?

You can use your pass at any time and on any day of the week.

Where can I travel?

You can travel free of charge on almost all local bus services throughout Wales. However, you cannot travel free on certain types of services, for example:

  • Rail Link bus services, which connect with trains and charge rail based fares.
  • National Express/Long distance coach services.
  • Bus operating tourist services.
How do I use my bus pass?

Your bus pass contains a small electronic chip (often referred to as a Smartcard) which is used to check your concessionary entitlement and ensure that the bus operator is paid for your travel.

Please ensure that you keep your pass in a safe place where it cannot be bent, twisted, or damaged and in a separate compartment from other bank cards etc. If you keep your pass in a wallet or purse, you must allow the driver to see your photograph.

Local service buses are fitted with a new style ticket machine, next to the entrance, called a “Reader”. When you board, please hold your concessionary bus pass in close proximity to the “Reader”, with your photograph face up. This will electronically register the pass and confirm it is valid and acknowledge that the pass has been read. It will then respond with a bleep, a green light and you may be issued with a ticket before you take your seat.

In the event of this not happening it may be the case that your bus pass has a fault. The driver will ask to see your bus pass before you will be allowed free travel.

Is my bus pass valid on coaches or trains?

No. Passes are valid for free travel on local bus services throughout Wales. These include some limited stop bus services but not coach services e.g. National Express or the rail-link services which connect with trains. However, you will find that the railway operators and many coach companies offer discounted fare schemes to concessionary passholders.

What if my pass is faulty, lost, stolen or damaged?

You can receive a replacement pass by contacting Service Support on (01685) 725138. Your details will be taken and a replacement pass will be sent to your home address or you can arrange to collect it from the Civic Centre.
If you request a replacement pass in person at the Civic Centre, we will be able to issue you the pass during your visit (this is subject to the equipment being in working order at the time of your visit).

When will I need to renew my pass?

There is no expiry date on your bus pass and it is anticipated the life-span of a concessionary bus pass is between three and five years. We will contact you when your pass is due for renewal, so please ensure you inform the Council if you change your address or your circumstances change.

I have changed my name – what should I do?

In order for your record to be amended you will need to provide any one of the following documents as evidence, Marriage certificate, Deed Poll document or Decree Absolute certificate. Photocopy of one of the above documents can be posted to the Service Support Department (please see Contact Us). Please do not send any original documents by post.

I have moved within the Merthyr Tydfil area – what should I do?

In order for your record to be amended you will need to provide proof of your new address (e.g. current council tax bill, utility bill [current financial year], recent correspondence from Department of Work and Pensions, Inland Revenue etc). A copy of any of the above along with your previous address can be posted to the Service Support Department (please see Contact Us).

I have moved into or out of the Merthyr Tydfil area – what should I do?

Please contact Service Support on (01685) 725138 for further information.

What if my bus pass is no longer needed?

You should inform the Council if any of the following circumstance apply.

  • You move house to somewhere out of the Merthyr Tydfil County Borough.
  • You no longer wish to take advantage of the bus pass.
  • Because of bereavement of a family member or close friend.
When I use my bus pass are there any other conditions of use?

Please remember that you are the only person allowed to use your bus pass. Where a companion pass has been issued, the companion will be permitted to travel at the same time and on the same journey as the passholder. If you allow someone else to use it, your pass could be cancelled.

The Council cannot accept liability for the failure of any bus service to operate or of any operator refusing to accept a bus pass for travel.


Contact Us
Service Support
Civic Centre
Castle Street
Merthyr Tydfil
CF47 8AN

Tel: (01685) 725138
Email: Customer.Care@merthyr.gov.uk

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