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Storm Dennis help and assistance

Storm Dennis has affected many households in Merthyr Tydfil and residents are now facing a devastating clean-up operation.

This page has been set up to give those affected information and advice on what to do next.  You can also let us know what assistance you need by completing our online form. 

For help and assistance with our form or if you have any queries, please contact us on 01685 727052 during 8.30am to 5pm Monday to Thursday and 8.30am to 4.30pm on Fridays.

Local Authority Hardship Scheme

Merthyr Tydfil County Borough Council is offering financial support to those affected by the flooding caused by Storm Dennis.

Each affected household will receive £500 and businesses will receive £1,000.

If you haven’t already been in contact with the Council about water damage to your home or businesses please notify us immediately by clicking here.

Council Tax & Business Rates Relief

Council Tax

If your property has been affected by the recent flooding you will receive a reduction on your Council Tax.

Contact the Revenues Department at revenues@merthyr.gov.uk or on 01685 725000 for advice on how to apply.

Business Rates

If you have had to move out of your Business premises or your Business has been adversely affected by the recent flooding then you may be able to receive a reduction on your Business Rates account.

Contact the Revenues Department at revenues@merthyr.gov.uk or on 01685 725000 for advice on how to apply.

Further information can also be found here.

Welsh Government Discretionary Assistance Fund (DAF)

If your property has been affected by the recent floods, you may be entitled to a Discretionary Assistance Fund grant from Welsh Government to cover any related expenditure you may have incurred. All applications must be supported by the local authority. 

Further information and advice on how to apply can be found here.

Apply for DAF

How to recover after a flood

Contact your insurance company

If you’ve been flooded, contact your insurance company and follow their advice. If you haven’t got insurance, the National Flood Forum can offer help and support on 01299 403055.

Check if you can return home
  • If you’ve had to leave your home, check with the emergency services that it’s safe before you return.
  • Your home or business may also need a safety inspection by the utility companies before you can turn the water, gas and electricity back on.
Cleaning and repairing your home
  • Take advice from specialists before starting repairs to your property. Most of the repair work after flooding will need to be undertaken by professionals appointed by your insurers.
  • Flood water may contain harmful substances like sewage, chemicals and animal waste which could make you unwell. If you come into contact with flood water, wash your hands thoroughly.
  • When cleaning your home after a flood always wear gloves, a face mask and sturdy footwear. Find out how to clean up your home safely after a flood.
  • Before you start cleaning, take photographs to document damage and record the flood water height. Ask your insurer before discarding items that cannot be cleaned, like mattresses and carpets.
  • If you use heaters or dehumidifiers to dry out your property, make sure there’s good ventilation. Never use petrol or diesel-powered generators indoors – their exhaust gases are potentially lethal.
  • If you have any questions about recovering from a flood, such as disposing of used sandbags or damaged furniture, please contact us on 01685 725000.
  • Please empty fridges and white goods before placing them out for collection - you can book a free collection above. 
  • When cleaning away soil and debris, please avoid sweeping it down the drain as this could block the drainage system. Please collect debris and place in your household waste for collection.
Protect your property from future floods
Help from other organisations:

Useful numbers

Merthyr Valleys Homes - 0800 085 7843

Merthyr Tydfil Housing Association - 0800 7314 293

Wales and West Housing Association - 0800 052 2526

Merthyr Tydfil CBC Emergencies - 01685 385231

National Gas - 0800 111 999

Electricity Emergency – National 105

Welsh Water - 0800 085 3968

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