Complaints Procedure, Comments and Customer Feedback
Making a Comment
In order for us to maintain or improve the quality of our services, and, to assist in the planning of new services, we would value your compliments or comments.
Making a Complaint
Whilst we strive to ensure complaints are responded to within 20 working days, with the on-going COVID-19 situation there may be a reduction in staffing levels. We will in all cases try to keep you updated should there be a delay in your response.
Sometimes we do not always get everything right. If you need to make a complaint there are three different complaints procedures depending on the nature of your complaint.
Before submitting your complaint online, please ensure that you read the additional notes:
We recommend that you read the notes if you are unclear of which procedure to select as this will ensure your complaint is dealt with as quickly and efficiently as possible.
If your complaint is a school related complaint, the complaint will be dealt with by the Education Department. However, in many cases it is necessary for the Authority to pass the complaint to the School to be dealt with under their procedures.
After you have Submitted your Complaint
You will receive an acknowledgement reply within 5 working days of us receiving your complaint.
We aim to resolve your complaint within 10 working days of us receiving your complaint.
Please be assured that once received by the Authority, all complaints will be dealt with in the strictest of confidence.
We actively encourage all customer feedback about our services as we use the information you provide to help us improve our services to you. If you have made a complaint you may have already received a Feedback Form in the post. You can however contact us for a copy of the form using the contact us section on this page.
Alternatively, please let us know if you are not satisfied with us for any reason or have a suggestion about how we could do things differently by using our online form.