Cofnod Datgeliadau

Cofnod Datgeliadau Chwilio

Defnyddiwch y rhan hon o'r safle ar gyfer hidlo'r canlyniadau chwilio foi.

Categori

Allweddair

O Dyddiad

Hyd Yma

Defnyddiwch y rhan hon o'r wefan i weld Bas Data cofnod datgeliadau'r Awdurdod.

Cofnod Cyf : FOI 7836

Dyddiad Dderbyniwyd : 14/02/2020

Dyddiad Cwblhau : 12/03/2020

Sefydliad : Private Individual

Math y Cais : Private Individual

Categori : Information Technology

Cwestiwn

1. Does Merthyr Tydfil County Borough Council have an IT department? 2. Does the IT department manage the servicedesk(s) – if not, which department is responsible? 3. Who specifically manages the helpdesk/servicedesk? (Contact name, details)? 4. What IT helpdesk tool(s) is/are in use (eg. SpiceWorks, Freshdesk, etc) if not, how is your IT managed? 5. What is the price per annum of said helpdesk tool(s)? 6. What is the annual budget available for helpdesk tool(s)? 7. What are the requirements of the IT team; or, what the tool(s) is/are used for? 8. What are the redeeming qualities of the tool(s) (and negative qualities)? 9. What is the start date, length and review date of the contract with the helpdesk tool(s)? 10. How many operators currently use the ITSM tool? 11. How many end users currently use the ITSM tool?

Ateb

1. Yes 2. Yes 3. ICT Desktop Services Team Leader – ICT.Department@Merthyr.gov.uk 4. In-house developed system. 5. n/a 6. n/a 7. n/a 8. n/a 9. n/a 10. 6 11. 24

A oes unrhyw beth o'i le ar y dudalen hon?