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Record Ref : FOI 9863
Date Received : 08/03/2023
Date Completed : 24/05/2023
Organisation : Private Individual
Application Type : Private Individual
Category : Adults Social Care

1. Does your Council provide a Careline/Warden Call service to residents? Yes / No If your answer is No, then please return FOI but disregard questions 2-10 2. How many connections (approximately) do you have? Please detail… Dispersed Hardwired (independent living) Hardwired (extra care) 3. Do you use an external provider for Careline monitoring? If so, can you please detail: - • Name of monitoring centre/ provider with contract start/end date • Not applicable as council run (disregard questions 5-9 and answer questions 4 & 10 only) 4. Do you have any intention to outsource your Careline monitoring in the next 3 years? 5. What is the annual value of your monitoring contract? 6. What is the ‘per connection’ charge of your monitoring contract (per week/month/annual as preferred)? 7. Are happy with the performance of your careline monitoring provider? Yes / No Feel free to add a comment… 8. What tender framework/ portal does the council use for the procurement of careline monitoring? 9. For your future monitoring services tender, will you include equipment maintenance/upgrades or keep separate? Separate Combined 10. Who is the main person(s)/ decision maker (s) or team – who would be responsible for your Telecare monitoring centre - name/title/direct dial number/email?


1. Yes 2. All of the below Dispersed Hardwired (independent living) Hardwired (extra care) 3. No 4. No 5. £65k 6. £0.80p 7. N/A 8. ESPO 203_21. 9. Combined 10. Lifeline Manager – 01685 725000