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Record Ref : FOI 11655
Date Received : 11/09/2025
Date Completed : 29/09/2025
Organisation : Private Individual
Application Type : Private Individual
Category : Information Technology
Question
Under the Freedom of Information Act, please can you provide the following information regarding your authority’s telecare and Technology Enabled Care (TEC) service: 1. The name of your telecare department or, if services are contracted, the name of your current third-party provider. 2. The name of the Alarm Receiving Centre (ARC) currently used by your service. 3. The expiry date of your contract with this ARC. 4. Whether the installation of telecare and TEC equipment is performed in-house or by a third party. If by a third party, please provide their name. 5. Whether your service uses traditional “button and box” alarm solutions; if so, please specify which company supplies these devices. 6. Whether you use any solutions to monitor Activities of Daily Living (ADL) and, if so, the company supplying these. 7. Whether your authority or telecare service is a member of the UK Telehealthcare (UKTHC) organisation. 8. Whether your service uses GPS monitoring solutions; if so, the providing company and product name. 9. The framework(s) used by your authority to procure Technology Enabled Care and telecare solutions.
Answer
Under the Freedom of Information Act, please can you provide the following information regarding your authority’s telecare and Technology Enabled Care (TEC) service: 1. The name of your telecare department or, if services are contracted, the name of your current third-party provider. Lifeline Peace of Mind 2. The name of the Alarm Receiving Centre (ARC) currently used by your service. Tunstall Saas 3. The expiry date of your contract with this ARC. August 2029 4. Whether the installation of telecare and TEC equipment is performed in-house or by a third party. If by a third party, please provide their name. In house for Lifeline equipment 5. Whether your service uses traditional “button and box” alarm solutions; if so, please specify which company supplies these devices. Yes, Tunstall and Chiptech 6. Whether you use any solutions to monitor Activities of Daily Living (ADL) and, if so, the company supplying these. Na 7. Whether your authority or telecare service is a member of the UK Telehealthcare (UKTHC) organisation. No 8. Whether your service uses GPS monitoring solutions; if so, the providing company and product name. Yes, Tunstall 9. The framework(s) used by your authority to procure Technology Enabled Care and telecare solutions. ESPO