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Record Ref : FOI 11746
Date Received : 03/11/2025
Date Completed : 27/11/2025
Organisation : Private Individual
Application Type : Private Individual
Category : Council Tax Contributions
Question
The name of the payments provider system currently used by the council. For the above system(s), please provide: The supplier name The contract reference number (if available) The contract start date The contract end date (or, if this is not held, the date of the next scheduled renewal)
Answer
The payment system is called Smart Pay The supplier is Adelante Software Limited The contract reference number (if available) not available The contract start date 30/10/24 The contract end date – Thia is an annual license that renews on the 20th of January. For barcoded documentation (Council Tax, Business Rates, Sundry Debts and Housing Benefit Overpayments) for customers to make payments in Post Offices and Pay point outlets we use ALLPAY. These services are under the following: Procurement for Housing Framework Agreement – November 2023 to November 2027