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Record Ref : FOI 11802
Date Received : 25/11/2025
Date Completed : 27/11/2025
Organisation : Private Individual
Application Type : Private Individual
Category : Information Technology
Question

Telephone System What make is your telephone system? How old is the telephone system you operate? How many users do you have? Is your telephone system cloud based or on premise? Can your switchboard operators transfer external incoming calls to all users across your estate? How many extensions does your telephone system have? Telecoms Estate How much do you spend annually on telecoms? Do you know how this is split into Voice Telecoms / Data Networking / Mobile Communications / Maintenance? How many analogue lines do you have? How many ISDN2 Services do you have? How many ISDN30 Services do you have? How many mobiles do you have? Have you done anything about the Analogue Switch Off / Digital Switch On? If so, what have you done? What are the contact details for the person who looks after telecoms and the costs associated with these? Microsoft How much do you spend annually with Microsoft? How often do you review licensing costs?

Answer

Telephone System What make is your telephone system? MITEL How old is the telephone system you operate? N/A How many users do you have? APPROX 1500 Is your telephone system cloud based or on premise? PREMISE Can your switchboard operators transfer external incoming calls to all users across your estate? YES How many extensions does your telephone system have? APPROX 1500 Telecoms Estate How much do you spend annually on telecoms? APPROX 20000 Do you know how this is split into Voice Telecoms / Data Networking / Mobile VOI Communications / Maintenance? How many analogue lines do you have? APPROX 119 How many ISDN2 Services do you have? 0 How many ISDN30 Services do you have? 0 How many mobiles do you have? APROX 1300 Have you done anything about the Analogue Switch Off / Digital Switch On? If so, what have you done? INVESTIGATE WHATS NEEDED AND NOT NEEDED What are the contact details for the person who looks after telecoms and the costs associated with these? Microsoft How much do you spend annually with Microsoft? £185000