Cofnod Datgeliadau

Cofnod Datgeliadau Chwilio

Defnyddiwch y rhan hon o'r safle ar gyfer hidlo'r canlyniadau chwilio foi.

Categori

Allweddair

O Dyddiad

Hyd Yma

Defnyddiwch y rhan hon o'r wefan i weld Bas Data cofnod datgeliadau'r Awdurdod.

Cofnod Cyf : FOI 11846

Dyddiad Dderbyniwyd : 17/12/2025

Dyddiad Cwblhau : 23/12/2025

Sefydliad : Private Individual

Math y Cais : Private Individual

Categori : Information Technology

Cwestiwn

Re: Regarding your IT service management (ITSM) software. 1. Total number of employees 2. Total number of IT service desk agents 3. Existing service desk / ITSM software used 4. Deployment model (Cloud-based or on-premise) 5. Number of software licenses 6. Contract renewal date 7. Annual cost of contract 8. Total cost of contract 9. Contract review date 10. Main decision maker/contact for service desk software

Ateb

Re: Regarding your IT service management (ITSM) software. 1. Total number of employees 2. Total number of IT service desk agents 5 3. Existing service desk / ITSM software used – we have an in-house developed system 4. Deployment model (Cloud-based or on-premise) on premise 5. Number of software licenses n/a 6. Contract renewal date n/a 7. Annual cost of contract n/a 8. Total cost of contract n/a 9. Contract review date n/a 10. Main decision maker/contact for service desk software ICT.Department@Merthyr.gov.uk

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