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Record Ref : FOI 11908
Date Received : 22/01/2026
Date Completed : 19/02/2026
Organisation : Private Individual
Application Type : Private Individual
Category : Adults Social Care
Question
1 The name and email of the person within the Adult Social Care Department who is responsible for Assistive Technology/Telecare commissioning 2 The name and email of who is responsible for the Technology Enabled Care Analogue to Digital switchover in relation to ARC and Telecare 3 The total number of service users on your Telecare service ? 4 The total number of service users on your telecare service who still have analogue dispersed in place ? 5 The total number of service users on your telecare service who have a digital dispersed in place ? 6 How many sheltered schemes do you have? and how many have not had a digital upgrade as of yet?
Answer
1. The name and email of the person within the Adult Social Care Department who is responsible for Assistive Technology/Telecare commissioning Sonia Lloyd Williams - Independent Living & Assessment Review Manager, customer.care@merthyr.gov.uk 2. The name and email of who is responsible for the Technology Enabled Care Analogue to Digital switchover in relation to ARC and Telecare Daniel Clarke – Lifeline Manager, customer.care@merthyr.gov.uk 3. The total number of service users on your Telecare service? 5950 4. The total number of service users on your telecare service who still have analogue dispersed in place? 400 5. The total number of service users on your telecare service who have a digital dispersed in place? 1600 (estimated) 6. How many sheltered schemes do you have? and how many have not had a digital upgrade as of yet? 85