Disclosure Log

Question

This request relates only to systems and contractual arrangements and does not seek any personal data.

This request is for factual information about systems and contracts and does not seek confidential pricing, security details, or supplier intellectual property.

1. What Financial and HR Enterprise Resource Planning (ERP) system or systems are currently used by your authority?

2. For each ERP system identified, what are the contract start and contract end dates, including any extension options where known?

3. Was the implementation of the ERP system undertaken directly with the software supplier, or through a third party implementation partner?

4. If an implementation partner was used, please provide the name of the partner organisation.

5. How does your authority collect payments from individuals, for example council tax, business rates, fines, rents, waste services, licensing, or similar charges?

6. What payment platform or system is currently used to facilitate these payments?

7. How was the payment platform procured, for example via a public sector framework, open tender, or direct award?

8. What are the contract start and contract end dates for the payment platform, including any extension options where known?

Where the information is already publicly available, please provide a link to the relevant source.

Answer

1. What Financial and HR Enterprise Resource Planning (ERP) system or systems are currently used by your authority?

Finance – Unit4 ERP

2. For each ERP system identified, what do the contract start and contract end dates, including any extension options where known?

Unit4 – start 01/05/25, end 30/04/2028, optional extension can be extended one period of up to 12 months

3. Was the implementation of the ERP system undertaken directly with the software supplier, or through a third-party implementation partner?

Unit4 - Directly with supplier

4. If an implementation partner was used, please provide the name of the partner organisation.

5. How does your authority collect payments from individuals, for example council tax, business rates, fines, rents, waste services, licensing, or similar charges?

Customers can pay by Direct Debit, cheque, via the post office & retailers on the Pay Point network or via Smart pay options.

6. What payment platform or system is currently used to facilitate these payments?

Direct Debit

Pay point

We use software provided by Adelante called Smart Pay - This has functionality for mediated, non-mediated, telephone and API integration.

7. How was the payment platform procured, for example via a public sector framework, open tender, or direct award?

It was bought after a tender evaluation.

8. What is the contract start and contract end dates for the payment platform, including any extension options where known?

The first iteration of the software went live in December 2007.

We have an annual contract.