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Record Ref : FOI 12150
Date Received : 08/05/2026
Date Completed : 29/05/2026
Organisation : Private Individual
Application Type : Private Individual
Category : Homelessness and Prevention
Question
Procedures
4 Please estimate the overall percentage of homelessness decisions which are informally
re-considered after they have been initially issued (i.e. non-statutory re-considerations):
5 Is the formal review conducted by:
A single person (please answer follow-up questions that appear)
A panel (please answer follow-up questions that appear)
6a If a single person, who is responsible for conducting the review?
Councillor
Senior Officer
Dedicated Reviews Officer
External Person
6b If external, please specify:
6c Has this changed since 2014?
Yes
No
6d If yes, why was this change introduced?
7a If conducted by a panel, is this made up of:
All officers
All councillors
All external persons
Councillor(s) and external person(s)
Councillor(s) and officer(s)
Other (please specify)
7b Has this changed since 2014?
Yes
No
7c If yes, why was this change introduced?
7d If a panel is used, how often does it meet to make its decisions?
2 or more times a month
Once a month
Less than once a month
Other (please specify)
8 If councillors are used, what criteria are used for their appointment?
9 What is the primary method of conducting the review offered to the applicant?
Orally
In writing
Other (please specify)
10 In what proportion of reviews are applicants represented?
75 - 100%
50 - 74%
25 - 49%
0 - 24%
11 Of those reviews where the applicant was represented, in what proportion were the
representatives lawyers?
75 - 100%
50 - 74%
25 - 49%
0 - 24%
12 Do you continue to provide temporary accommodation to those applicants who request a
formal review of their decision?
Always
Usually
Often
Occasionally
Never
Numbers and Outcomes of Reviews
It would assist our research if you could provide us with statistical details of the
number of internal review decisions which your authority has made over the 6 months
between 1st July-31st December 2025, broken down by type of decision as well as
the overall number of people seeking an internal review. If you are unable to give
exact figures or precise estimates, we are still interested in your best estimates.
13 How many applications for review did you have between 1st July – 31st December 2025?
0
Less than 5
6-15
16-25
26-40
41-65
More than 65
Please enter the exact number of applications for review if known:
14 How many requests for a review were withdrawn during that period?
15 Between 1st July – 31st December 2025, how many review applications related to each
of the following categories:
Eligibility (Optional)
0
Less than 5
6-15
16-25
26-40
41-65
Greater than 65
Please enter exact number if known:
Homelessness
0
Less than 5
6-15
16-25
26-40
41-65
Greater than 65
Please enter exact number if known:
Priority Need
0
Less than 5
6-15
16-25
26-40
41-65
Greater than 65
Please enter exact number if known:
Intentionality
0
Less than 5
6-15
16-25
26-40
41-65
Greater than 65
Please enter exact number if known:
Local Connection
0
Less than 5
6-15
16-25
26-40
41-65
Greater than 65
Please enter exact number if known:
Suitability
0
Less than 5
6-15
16-25
26-40
41-65
Greater than 65
Please enter exact number if known:
Reasonable steps
0
Less than 5
6-15
16-25
26-40
41-65
Greater than 65
Please enter exact number if known:
The prevention duty is not owed or has come to an end
0
Less than 5
6-15
16-25
26-40
41-65
Greater than 65
Please enter exact number if known:
The interim accommodation duty is not owed or has come to an end
0
Less than 5
6-15
16-25
26-40
41-65
Greater than 65
Please enter exact number if known:
The relief duty is not owed or has come to an end
0
Less than 5
6-15
16-25
26-40
41-65
Greater than 65
Please enter exact number if known:
Decision to end duty for other reasons (e.g. cease to be eligible, becoming intentionally
homeless from temporary accommodation, accepts an offer of assured tenancy from
private landlord, or voluntarily ceases to occupy as only or principal home) (Optional)
0
Less than 5
6-15
16-25
26-40
41-65
Greater than 65
Please enter exact number if known:
16a Since 2014, has the number of applications for review
changed?
Significant reduction
Fair reduction
About the same
Fair increase
Significant increase
16b If there is any discrepancy, how do you explain this?
17 How many decisions were changed as a result of the internal review between 1st July –
31st December 2025?
0
Less than 5
6-15
16-25
26-40
41-65
Greater than 65
Please enter exact number if known:
Between 1st July – 31st December 2025, how many decisions were changed in relation
to each of the following categories?
Eligibility
0
Less than 5
6-15
16-25
26-40
41-65
Greater than 65
Please enter exact number if known:
Homelessness
0
Less than 5
6-15
16-25
26-40
41-65
Greater than 65
Please enter exact number if known:
Priority Need
0
Less than 5
6-15
16-25
26-40
41-65
Greater than 65
Please enter exact number if known:
Intentionality
0
Less than 5
6-15
16-25
26-40
41-65
Greater than 65
Please enter exact number if known:
Local Connection
0
Less than 5
6-15
16-25
26-40
41-65
Greater than 65
Please enter exact number if known:
Suitability
0
Less than 5
6-15
16-25
26-40
41-65
Greater than 65
Please enter exact number if known:
Reasonable Steps
0
Less than 5
6-15
16-25
26-40
41-65
Greater than 65
Please enter exact number if known
The prevention duty is not owed or has come to an end
0
Less than 5
6-15
16-25
26-40
41-65
Greater than 65
Please enter exact number if known:
The interim accommodation duty is now owed or has come to an end
0
Less than 5
6-15
16-25
26-40
41-65
Greater than 65
Please enter exact number if known:
The relief duty is not owed or has come to an end
0
Less than 5
6-15
16-25
26-40
41-65
Greater than 65
Please enter exact number if known:
Decision to end duty for other reasons (e.g. cease to be eligible, becoming intentionally
homeless from temporary accommodation, accepts an offer of assured tenancy from
private landlord, or voluntarily ceases to occupy as only or principal home)
0
Less than 5
6-15
16-25
26-40
41-65
Greater than 65
Please enter exact number if known:
18a Since 2014 , has the number of decisions which have been changed as a result of a review altered?
Significant reduction
Fair reduction
About the same
Fair increase
Significant increase
18b If there is any discrepancy, how do you explain this?
19 How many applications for review were subject to the oral review procedure (Reg 5(2))
between 1st July – 31st December 2025 because, although an error has been found, the
authority want to uphold the decision? (
Of those, in how many cases was the decision to uphold maintained following the review?
20 How many applicants sought to appeal to the county court against the decision made on a
review between 1st July – 31st December 2025?
Of those who applied to the county court, how many proceeded to full judgment?
Your Experience of Internal Reviews
21 What impact does the practice of internal review have on the general quality of initial
decision-making in your authority?
Improves quality a lot
Improves quality a fair amount
Improves quality a little
No impact
Decreases quality a little
Decreases quality a fair amount
Decreases quality a lot
Please explain your answer (for example, how does the process impact on initial decision
making?): (
22 To what extent (if at all) does legal representation improve the internal review applicant's
chances of having the original decision changed?
Always
Usually
Often
Occasionally
Never
If legal representation does improve the applicant's chances (i.e. you have ticked either
occasionally, often, usually or always), please explain why you think this is the case:
23 Other comments (please use this section for any other comments about the review
process which have not been elicited from the above questions):
Answer
1 Which authority do you work for? (NB all responses will be anonymised.
Merthyr Tydfil council
2 What is the size of your housing stock?
No Stock
Procedures
4 Please estimate the overall percentage of homelessness decisions which are informally
re-considered after they have been initially issued (i.e. non-statutory re-considerations):
0 all review requests will be dealt with in line with legislation and thus will become statutory.
5 Is the formal review conducted by:
A panel (please answer follow-up questions that appear)
6a If a single person, who is responsible for conducting the review?
Councillor
Senior Officer
Dedicated Reviews Officer
External Person
N/A
6b If external, please specify:
6c Has this changed since 2014?
No
7a If conducted by a panel, is this made up of:
All officers
All councillors
All external persons
Councillor(s) and external person(s)
Councillor(s) and officer(s)
Other (please specify)
7b Has this changed since 2014?
Yes
No
7c If yes, why was this change introduced?
7d If a panel is used, how often does it meet to make its decisions?
When and if a statutory review is received within the timeframes outlined in legislation.
8 If councillors are used, what criteria are used for their appointment?
N/A
9 What is the primary method of conducting the review offered to the applicant?
Orally
In writing
10 In what proportion of reviews are applicants represented? When a legal review is received and clients are represented, it is usually by Shelter Cymru. I am unable to provide percentage as we do not record this information.
11 Of those reviews where the applicant was represented, in what proportion were the: representatives’ lawyers?
At a legal review stage if represented by Shelter Cymru they are case workers and not Solicitors. Solicitor and or Barristers are only provided if the case has to go before the court for a judicial review.
12 Do you continue to provide temporary accommodation to those applicants who request a
formal review of their decision?
Occasionally
Numbers and Outcomes of Reviews
It would assist our research if you could provide us with statistical details of the
number of internal review decisions which your authority has made over the 6 months
between 1st July-31st December 2025, broken down by type of decision as well as
the overall number of people seeking an internal review. If you are unable to give
exact figures or precise estimates, we are still interested in your best estimates.
13 How many applications for review did you have between 1st July – 31st December 2025?
0
14 How many requests for a review were withdrawn during that period? N/A
15 Between 1st July – 31st December 2025, how many review applications related to each
of the following categories:
Eligibility (Optional) Nil
Homelessness Nil
Please enter exact number if known:
Priority Need Nil
Intentionality Nil
Local Connection Nil
Suitability Nil
Reasonable steps Nil
The prevention duty is not owed or has come to an end / Nil
The interim accommodation duty is not owed or has come to an end /Nil
The relief duty is not owed or has come to an end Nil
Decision to end duty for other reasons (e.g. cease to be eligible, becoming intentionally
homeless from temporary accommodation, accepts an offer of assured tenancy from
private landlord, or voluntarily ceases to occupy as only or principal home) (Optional)
Nil
16a Since 2014, has the number of applications for review
changed?
About the same
17 How many decisions were changed as a result of the internal review between 1st July –
31st December 2025? Nil
Between 1st July – 31st December 2025, how many decisions were changed in relation
to each of the following categories?
Eligibility Nil
Homelessness Nil
Priority Need Nil
Suitability Nil
Reasonable Steps Nil
The prevention duty is not owed or has come to an end/Nil
The interim accommodation duty is now owed or has come to an end /Nil
The relief duty is not owed or has come to an end /Nil
Decision to end duty for other reasons (e.g. cease to be eligible, becoming intentionally
homeless from temporary accommodation, accepts an offer of assured tenancy from
private landlord, or voluntarily ceases to occupy as only or principal home) Nil
18a Since 2014 , has the number of decisions which have been changed as a result of a review altered?
Significant reduction
18b If there is any discrepancy, how do you explain this? With the ‘all in approach’ during the covid pandemic and Welsh Government’s drive towards rapid rehousing, LA have been working in a trauma informed way to work with applicants around their homelessness looking at all viable hosing options.
19 How many applications for review were subject to the oral review procedure (Reg 5(2))
between 1st July – 31st December 2025 because, although an error has been found, the
authority want to uphold the decision. 0
Of those, in how many cases was the decision to uphold maintained following the review? 0
20 How many applicants sought to appeal to the county court against the decision made on a
review between 1st July – 31st December 2025? 0
Of those who applied to the county court, how many proceeded to full judgment? 0
Your Experience of Internal Reviews
21 What impacts does the practice of internal review have on the general quality of initial
decision-making in your authority?
Improves quality a fair amount
Please explain your answer (for example, how does the process impact on initial decision
making?): It impacts on internal decisions by providing quality assurance work and scrutiny on case work undertaken.
22 To what extent (if at all) does legal representation improve the internal review applicant's
chances of having the original decision changed.
Occasionally
If legal representation does improve the applicant's chances (i.e. you have ticked either
occasionally, often, usually or always), please explain why you think this is the case:
Clients who have support to represent their views wishes and opinions at a review benefit from the response being coordinated and submitted with in the legal timeframes. Thise applicants who are not represented often disengage with the process.
23 Other comments (please use this section for any other comments about the review
process which has not been elicited from the above questions): None