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Record Ref : FOI 12335
Date Received : 14/08/2026
Date Completed : 15/09/2026
Organisation : Whatdotheyknow.com
Application Type : Company
Category : Recycling and Refuse Collection
Question
Re: In relation to cleaning services delivered or managed by yourselves:
- Approximately how many council-owned, council-operated or otherwise supported sites are currently covered by your cleaning service?
- Which department, directorate or team is responsible for the management of these cleaning services?
- What is the job title or role of the person with overall responsibility for cleaning operations across these sites?
- Please provide a general contact email address for the relevant department or team, where this information is held.
- Are cleaning services predominantly delivered by:
an in-house council team,
an external contractor,
individual sites,
or a combination of these approaches?
If cleaning services are outsourced in whole or in part, please confirm the name of the current service provider or providers.
Answer
Corporate Services:
1. Approximately how many council-owned, council-operated or otherwise supported sites are currently covered by your cleaning service? = 4, this does not include leisure facilities or schools.
2. Which department, directorate or team is responsible for the management of these cleaning services? = Property Services
3. What is the job title or role of the person with overall responsibility for cleaning operations across these sites? = Head of Property Services
4. Please provide a general contact email address for the relevant department or team, where this information is held. = Property.Services@merthyr.gov.uk
5. Are cleaning services predominantly delivered by:
an in-house council team = Yes
an external contractor = Occasionally
6. If cleaning services are outsourced in whole or in part, please confirm the name of the current service provider or providers = Matrix Workforce
Schools:
1. Approximately how many council-owned, council-operated or otherwise supported sites are currently covered by your cleaning service? = 8 of our schools employ their own in-house cleaners, 17 of our schools are cleaned under contracted provision
2. Which department, directorate or team is responsible for the management of these cleaning services? = The schools under contracted provision are managed by a contract monitoring officer within the Education team, the remaining non-contracted establishments are managed directly by the schools
3. What is the job title or role of the person with overall responsibility for cleaning operations across these sites? = Headteachers within the non-contracted schools, for contracted schools it is the role of the Schools Facilities Manager.
4. Please provide a general contact email address for the relevant department or team, where this information is held = In relation to contracted provision in schools: School.keyholder@merthyr.gov.uk
5. Are cleaning services predominantly delivered by = A combination of these approaches
6. If cleaning services are outsourced in whole or in part, please confirm the name of the current service provider or providers.
Solo Service Group Ltd
Leisure Services:
1. Approximately how many council-owned, council-operated or otherwise supported sites are currently covered by your cleaning service? = Museum = 1, Libraries = 4, Leisure Centres = 0
2. Which department, directorate or team is responsible for the management of these cleaning services? = Education Services
3. What is the job title or role of the person with overall responsibility for cleaning operations across these sites? = These functions are undertaken by staff as part of their employment duties
4. Please provide a general contact email address for the relevant department or team, where this information is held. = N/A
5. Are cleaning services predominantly delivered by:
an in-house council team,
individual sites,
6. If cleaning services are outsourced in whole or in part, please confirm the name of the current service provider or providers. = N/A