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Record Ref : EIR 2777
Date Received : 05/10/2026
Date Completed : 21/10/2026
Organisation : Whatdotheyknow.com
Application Type : Company
Category : Recycling and Refuse Collection
Question
PART A - CIVIL REGISTRATION (REGISTRAR) SERVICES
A1. Does the council currently use any dedicated software or online booking/appointment management system for its registrar services (e.g. for booking birth, death, marriage or citizenship registration appointments)?
A2. If yes, please provide:
a. The name of the current software supplier / provider b. The contract start date c. The contract end date (or expected renewal date) d. Whether an extension clause exists, and if so, the maximum extension period e. The annual cost of the contract (or total contract value) f. Whether the council has made a decision on retendering this service
A3. If no dedicated system is in use, does the council have any plans to procure one?
A4. The job title (and, where the council is content to disclose it, the name and work email address) of the officer who manages the registration service day to day and would be the main contact for this system. Please provide a contact from the registration service or service management rather than from procurement or commissioning.
PART B - HOUSEHOLD WASTE RECYCLING CENTRES (HWRC)
We understand the council currently uses Internal Form - Permits only for HWRC booking / permit management. Please could you confirm whether that is correct (and, if not, name the system in use) and provide:
a. The name of the current software supplier / provider b. The contract start date c. The contract end date (or expected renewal date) d. Whether an extension clause exists, and if so, the maximum extension period e. The annual cost of the contract (or total contract value) f. Whether the council has made a decision on retendering this service
B4. The job title (and, where the council is content to disclose it, the name and work email address) of the officer who manages the HWRC service day to day and would be the main contact for this system. Please provide a contact from waste/environmental services rather than from procurement or commissioning.
Answer
A1 - No - the Local Authority’s booking system is used for the Registration Service for appointments of all births, deaths, marriages and citizenships.
A2 - N/A
A3 - No
A4 - Please advise that the Superintendent Registrar, manages the Merthyr Tydfil Registration Service and the main contact, if required, would be 01685 727333.