Disclosure Log

Use this part of the site to view the Authorities disclosure log Database.

Question

1. Contact Centre/Call Centre Contracts (Contracts and Costs associating to all/any systems used to manage Inbound Contact from Citizens. (i.e Call/Telephony Management Systems, Email Management Services/software, Help Desk Agents and Hotlines etc.) 2. Inbound Network Services Contracts (by "Inbound Network Services", I am referring to Inbound Call, Telephony and Email Management Services, and any other inbound channels used by citizens to make contact.) 3. Website Traffic Spend/Analysis (even if hosted by an Agency) a) Number of Visits per month (Average) b) Who is the supplier/agency/internal stakeholder responsible for hosting/maintaining and managing the website(s)? c) Does your organisation’s website(s) have an on-site search bar? - What Content Management System is your site-search connected to (if so)? - What is the Search Bar Utilisation? (If known, % of Website visitors) - Who is the Supplier/Owner of the on-site search on your website? Please send me the following information for each: 1. Incumbent Supplier: For each of the contract(s) can you please provide me with the supplier of the Contract? 2. Annual Average Spend: the annual average (over 3 years) spend for each supplier? 3. Who is the senior officer (outside of procurement) responsible for these contract areas (including website)?

Answer

1. Contact Centre/Call Centre Contracts (Contracts and Costs associating to all/any systems used to manage Inbound Contact from Citizens. (i.e Call/Telephony Management Systems, Email Management Services/software, Help Desk Agents and Hotlines etc.) Annual Contact centre - £2620 – March 3rd 2021 – to March 2nd 2022 2. Inbound Network Services Contracts (by "Inbound Network Services", I am referring to Inbound Call, Telephony and Email Management Services, and any other inbound channels used by citizens to make contact.) All inbound calls are over incoming ISDN lines used for both inbound and outbound communications, so no cost is specific to citizens making contact 3. Website Traffic Spend/Analysis (even if hosted by an Agency) a) Number of Visits per month (Average) 61,529 b) Who is the supplier/agency/internal stakeholder responsible for hosting/maintaining and managing the website(s)? IT Section of MTCBC c) Does your organisation’s website(s) have an on-site search bar? Yes - What Content Management System is your site-search connected to (if so)? Umbraco CMS - What is the Search Bar Utilisation? (If known, % of Website visitors) 20.24% - Who is the Supplier/Owner of the on-site search on your website? Umbraco Examine Please send me the following information for each: 1. Incumbent Supplier: For each of the contract(s) can you please provide me with the supplier of the Contract? 2. Annual Average Spend: the annual average (over 3 years) spend for each supplier? 3. Who is the senior officer (outside of procurement) responsible for these contract areas (including website)? Richard Evans