Ar-lein, Mae'n arbed amser
Cofnod Datgeliadau
Cofnod Datgeliadau Chwilio
Defnyddiwch y rhan hon o'r safle ar gyfer hidlo'r canlyniadau chwilio foi.
Defnyddiwch y rhan hon o'r wefan i weld Bas Data cofnod datgeliadau'r Awdurdod.
Cofnod Cyf : FOI 11729
Dyddiad Dderbyniwyd : 23/10/2025
Dyddiad Cwblhau : 03/11/2025
Sefydliad : Private Individual
Math y Cais : Private Individual
Categori : Jobs, Grades and Salaries
Cwestiwn
How many staff work in your customer contact centre? What pay grade are these roles, and what does the salary range from for each of these roles? How many calls does the contact centre receive each week on average? Timeframe: the last two months. How many calls on average does the contact centre receive each week that are Council Tax related? Timeframe: the last two months.
Ateb
How many staff work in your customer contact centre? 9 Contact Centre Advisors; 6 of these staff are part time. What pay grade are these roles, and what does the salary range from for each of these roles? The team pay grades start on a grade (£26,403 - £28,598) How many calls does the contact centre receive each week on average? Timeframe: the last two months. 1,500 calls on average per week How many calls on average does the contact centre receive each week that are Council Tax related? Timeframe: the last two months. Approximately 300 per week although this can vary greatly depending on the time of year.