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Record Ref : FOI 11729
Date Received : 23/10/2025
Date Completed : 03/11/2025
Organisation : Private Individual
Application Type : Private Individual
Category : Jobs, Grades and Salaries
Question
How many staff work in your customer contact centre? What pay grade are these roles, and what does the salary range from for each of these roles? How many calls does the contact centre receive each week on average? Timeframe: the last two months. How many calls on average does the contact centre receive each week that are Council Tax related? Timeframe: the last two months.
Answer
How many staff work in your customer contact centre? 9 Contact Centre Advisors; 6 of these staff are part time. What pay grade are these roles, and what does the salary range from for each of these roles? The team pay grades start on a grade (£26,403 - £28,598) How many calls does the contact centre receive each week on average? Timeframe: the last two months. 1,500 calls on average per week How many calls on average does the contact centre receive each week that are Council Tax related? Timeframe: the last two months. Approximately 300 per week although this can vary greatly depending on the time of year.