Cofnod Datgeliadau

Cwestiwn

For the purposes of this request, “wheelie bin issues” means reports, complaints or service requests about bins or bags being left on the footway or pavement, obstructing pedestrian access, creating accessibility hazards, or similar obstruction concerns, including where the concern relates to disabled people (for example blind or partially sighted people, wheelchair users, or people using mobility aids).

Please provide the following information:

1. Policies and guidance on bins and obstructions

Please provide copies of any current policies, procedures, guidance, or staff instructions that relate to keeping pavements and footways clear on or around refuse and recycling collection days, including any specific instructions about the placement or return of wheelie bins and preventing obstructions.

2. Operational responsibility

Is refuse and recycling collection carried out directly by the local authority or by an external contractor (or contractors)? If an external contractor is used, please provide the contractor name(s) and the start date of the current contract(s).

3. Staff training on disability and accessibility

Please provide details of any training provided to refuse and recycling collection staff (including contractors) that relates to disability awareness, visual impairment awareness, or accessibility, including:

a) training/course title(s) and who provides them (internal or external),

b) the frequency of training (for example induction only, annual refresher), and

c) copies of any training materials, slides, handouts, or guidance documents currently used.

4. Volume of disability and obstruction related contacts

Please provide the number of reports, complaints, or service requests recorded by the council (or on its behalf) that relate specifically to wheelie bins, other bins or waste bags causing obstruction or accessibility issues for pedestrians, including disabled people (for example blind or partially sighted people, wheelchair users, or people using mobility aids), for each of the following periods:

a) 1 January 2025 to 31 December 2025, and

b) 1 January 2024 to 31 December 2024.

Where records are categorised or searchable, please provide: the category label(s) used (for example “obstruction”, “access”, “pavement blocked”), and the search terms, tags, or filters you used to identify the relevant records.

If you do not record a specific “disability” marker, please provide the number of wheelie bin reports that are categorised as “obstruction”, “accessibility”, “pavement/footway blocked”, or equivalent. If none of these categories exist, please provide the closest available proxy measure you hold (for example cases recorded under “street obstruction” where the narrative references a wheelie bin), and briefly describe what that proxy is.

5. How the public can report bin issues

Please provide details of the methods currently available for members of the public to report bin issues (for example online form, telephone, email, webchat, in person), including:

a) the relevant contact points (for example the email address or web page title), and

b) copies of any published guidance the council provides to the public on reporting these issues.

6. Accessibility of reporting routes (information held)

Please provide copies of any documents you hold that relate to the accessibility of the above reporting methods for disabled users, including blind and partially sighted people, such as accessibility statements, WCAG compliance information, audits, equality impact assessments, and any policy on reasonable adjustments or alternative formats for reporting.

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1. Policies and guidance on bins and obstructions

Please provide copies of any current policies, procedures, guidance, or staff instructions that relate to keeping pavements and footways clear on or around refuse and recycling collection days, including any specific instructions about the placement or return of wheelie bins and preventing obstructions.

Please see attached Refuse and Recycling Collection Policy 2022.

2. Operational responsibility

Is refuse and recycling collection carried out directly by the local authority or by an external contractor (or contractors)? If an external contractor is used, please provide the contractor name(s) and the start date of the current contract(s).

Both our recycling and refuse collections are carried out directly by the Council.

3. Staff training on disability and accessibility

Please provide details of any training provided to refuse and recycling collection staff (including contractors) that relates to disability awareness, visual impairment awareness, or accessibility, including:

a) training/course title(s) and who provides them (internal or external) - Toolbox talks and induction training carried out as and when required. All operational staff have a set of rounds and crew cards to work with. We also have in cab technology for collections.

b) the frequency of training (for example induction only, annual refresher) - Refresher training as and when required

c) copies of any training materials, slides, handouts, or guidance documents currently used – N/A

4. Volume of disability and obstruction related contacts

Please provide the number of reports, complaints, or service requests recorded by the council (or on its behalf) that relate specifically to wheelie bins, other bins or waste bags causing obstruction or accessibility issues for pedestrians, including disabled people (for example blind or partially sighted people, wheelchair users, or people using mobility aids), for each of the following periods:

a) 1 January 2025 to 31 December 2025 - Zero

b) 1 January 2024 to 31 December 2024 - Zero

5. How the public can report bin issues

Please provide details of the methods currently available for members of the public to report bin issues (for example online form, telephone, email, webchat, in person), including:

a) the relevant contact points (for example the email address or web page title), and title), please see the information available on our website, https://www.merthyr.gov.uk/resident/parking-roads-and-travel/roads-footways-and-pavements/obstructions/. Issues can also be reported in person in the civic centre reception or via email Highways.CustomerCare@merthyr.gov.uk

b) copies of any published guidance the council provides to the public on reporting these issues – please use the link provided above.

6. Accessibility of reporting routes (information held)

Please provide copies of any documents you hold that relate to the accessibility of the above reporting methods for disabled users, including blind and partially sighted people, such as accessibility statements, WCAG compliance information, audits, equality impact assessments, and any policy on reasonable adjustments or alternative formats for reporting.

The Council publishes information relating to the accessibility of its reporting methods, including its main Website Accessibility Statement, which sets out WCAG?2.2?AA compliance, known issues with online forms, and how users can request reasonable adjustments or alternative formats such as large print, audio, Braille or accessible PDFs, available at: https://www.merthyr.gov.uk/council/communications/accessibility/. The Council also provides the Recite Me accessibility and language toolbar, which offers text to speech, colour and font adjustments, translation into 100+ languages, and other support features that assist disabled users when accessing online reporting routes: https://www.merthyr.gov.uk/council/communications/recite-me/.