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Record Ref : FOI 12033
Date Received : 10/03/2026
Date Completed : 01/04/2026
Organisation : Whatdotheyknow.com
Application Type : Company
Category : Adults Social Care
Question
1) What IT system is used by the councils internal care service (Reablement) to manage the service for: rotas/planning care, mobile working, medication. If a system is used, please confirm:
a) The name of the system and supplier
b) The contract start/end dates for this system
c) Approximate annual spend on this system
d) The lead procurement officer/contract manager
e) The lead IT or technical contact for this system at the council
f) The managers name, phone and email of the internal care service/team
g) The responsible director for this service if different than the above
2) Outside of reablement, are any other care services delivered “In House” by the council? For example supported living, provider services, day care etc? If so please can the above details be shared for these teams/services.
Answer
1) What IT system is used by the councils internal care service (Reablement) to manage the service for: rotas/planning care, mobile working, medication: Access
2) If a system is used, please confirm Access
a) The name of the system and supplier: Web roster
b) The contract start/end dates for this system: January 2021- Ongoing contract
c) Approximate annual spend on this system: £8.000
d) The lead procurement officer/contract manager: Sian Rosser
e) The lead IT or technical contact for this system at the council: Technical support provided by Access
f) The managers name, phone and email of the internal care service/team: Sian Rosser- Manager Initial Response Team- 01685 725000 customer.care@merthyr.gov.uk
g) The responsible director for this service if different than the above:
Director: Lisa Curtis-Jones
2) Outside of reablement, are any other care services delivered “In House” by the council?
Ty Bargoed Newydd: Only Internal Local Authority IT – not used for care planning etc.
Ty Gurnos Newydd/Llysfaen: Only Internal Local Authority IT – not used for care planning etc.
Ty Enfys, Ty Cwm, Unit 1 & Cyfarthfa Greenhouses (Day Services): Only Internal Local Authority IT – not used for care planning etc.