Cofnod Datgeliadau

Cwestiwn

Please provide the following information for the period 1st April 2025 – 31st March 2026:

1. Does the Local Authority record whether a service user is Deaf, hard of hearing, or a British Sign Language (BSL) user within Adult and/or Children’s Social Services?

a. If yes, please state how this information is recorded.

2. Within Adult Social Services and Children’s Social Services, how many service users are currently recorded as:

a) Deaf

b) Hard of hearing

c) Deaf blind

d) BSL users?

3. Does the Local Authority record communication needs for Deaf service users (e.g. requirement for a BSL interpreter)?

a. If yes, how?

b. If yes, are these needs routinely flagged for future engagement or assessments?

4. Does the Local Authority provide professional BSL interpreters for Deaf service users?

a. Please confirm whether this includes assessments, reviews, safeguarding processes, and statutory meetings.

5. Please provide the total number of BSL interpreter bookings made in each year during the period, across Adult and Children’s Social Services.

6. In the same period, how many engagements with Deaf service users took place where a BSL interpreter was:

a. a) Requested

b. b) Provided

c. c) Requested but not provided

7. Does the Local Authority have a written policy or guidance relating to accessible communication or working with Deaf service users within Social Services?

8. Do you offer alternative methods to telephone communication for deaf people when contacting your service? If so, please specify which methods are available.

Ateb

Please provide the following information for the period 1st April 2025 – 31st March 2026:

1. Does the Local Authority record whether a service user is Deaf, hard of hearing, or a British Sign Language (BSL) user within adult and/or Children’s Social Services?

a. If yes, please state how this information is recorded.

Yes.

BSL recorded on person demographics, not mandatory

Deaf or hard of hearing recorded under person disabilities, not mandatory

Children do not have a clear process in place but would record in same places

2. Within Adult Social Services and Children’s Social Services, how many service users are currently recorded as:

a) Deaf 18

b) Hard of hearing 186

c) Deaf blind exempt please see below

d) BSL users? exempt

Totals for Adults and Children

Children do not have a clear process in place but would record in same places

Not mandatory to record for Adults or Children.

3. Does the Local Authority record communication needs for Deaf service users (e.g. requirement for a BSL interpreter)?

a. If yes, how?

b. If yes, are these needs routinely flagged for future engagement or assessments?

Yes, for BSL

4. Does the Local Authority provide professional BSL interpreters for Deaf service users?

a. Please confirm whether this includes assessments, reviews, safeguarding processes, and statutory meetings.

Yes, for Adult Services

5. Please provide the total number of BSL interpreter bookings made in each year during the period, across Adult and Children’s Social Services.

we have not had any for the period as dated above.

6. In the same period, how many engagements with Deaf service users took place where a BSL interpreter was:

a. a) Requested- None for the above period.

b. b) Provided /None for this period

c. c) Requested but not provided Any /nil

7. Does the Local Authority have a written policy or guidance relating to accessible communication or working with Deaf service users within Social Services? yes

8. Do you offer alternative methods to telephone communication for deaf people when contacting your service? If so, please specify which methods are available yes, via Language-line, BSL, text.