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Digital Strategy

Our Digital Strategy has been developed at a time when digital technology is increasingly important.

It is a forward-looking blueprint designed to modernise Council services, enhance operational efficiency, and deliver a seamless digital experience to residents. Informed by best practices recommended by Audit Wales, the strategy aligns with both local priorities and the Welsh Government’s Digital Strategy, which emphasis digital inclusion, infrastructure, data-driven decision-making, and skill development.

The Digital Strategy 2025-2028 sets out the Council’s vision, “To build a digitally connected Merthyr Tydfil, where Council services are accessible, efficient, and designed around the needs of residents”.

Our key principles for this strategy are:

  • Innovation – adopting modern technologies and exploring new ways of working.
  • Data-driven – basing decisions on robust evidence and analysis.
  • User-centric – prioritising the needs of users in every aspect of our work.
  • Inclusivity – providing services that cater to diverse individual needs.
  • Collaboration – fostering strong partnerships within and beyond the organisation.
  • Security – ensuring systems and data are safeguarded.
  • Sustainability – utilising digital technologies to support the Council’s net-zero objectives.

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