Use this service to apply for an Older Person's Bus Pass
If you are aged 60 or over, can travel by bus without needing someone else’s help and you can provide evidence that you are a resident of the Merthyr Tydfil County Borough, then you are eligible for an older person’s bus pass.
An application may be accepted 4 weeks prior to your 60th birthday this will then be posted on or after your birthday.
No, the bus pass is issued free of charge.
You can download an Older Person Bus Pass Application form or pick up a copy from the Contact Centre Main at the Civic Centre.
Once the application form has been completed you can apply in person at the Civic Centre. At the time of your application you will need to provide the following evidence:
If you are making your application in person, you do not need to provide a photograph as it can be taken for you. This is subject to the camera equipment being in working order at the time of your application.
However, if you are not able to get to the Civic Centre, you can provide a photograph with your Bus Pass Application Form which should meet the following criteria:
If you are applying in person we will be able to issue your new bus pass during your visit (this is subject to the equipment being in working order at the time of your application.)
The All Wales Concessionary Bus Pass Free Travel Scheme is funded by Merthyr Tydfil County Borough Council and the Welsh Assembly Government. It entitles people aged 60 or over and people with certain disabilities to travel free of charge on local bus services throughout Wales.
If you can travel by bus without needing someone else’s help, can provide evidence that you are a resident within the Merthyr Tydfil area and you meet any one of the following criteria, then you will automatically qualify for a bus pass:
You can use your pass at any time and on any day of the week.
You can travel free of charge on almost all local bus services throughout Wales. However, you cannot travel free on certain types of services, for example:
Your bus pass contains a small electronic chip (often referred to as a Smartcard) which is used to check your concessionary entitlement and ensure that the bus operator is paid for your travel.
Please ensure that you keep your pass in a safe place where it cannot be bent, twisted, or damaged and in a separate compartment from other bank cards etc. If you keep your pass in a wallet or purse, you must allow the driver to see your photograph.
Local service buses are fitted with a new style ticket machine, next to the entrance, called a “Reader”. When you board, please hold your concessionary bus pass in close proximity to the “Reader”, with your photograph face up. This will electronically register the pass and confirm it is valid and acknowledge that the pass has been read. It will then respond with a bleep, a green light and you may be issued with a ticket before you take your seat.
In the event of this not happening it may be the case that your bus pass has a fault. The driver will ask to see your bus pass before you will be allowed free travel.
No. Passes are valid for free travel on local bus services throughout Wales. These include some limited stop bus services but not coach services e.g. National Express or the rail-link services which connect with trains. However, you will find that the railway operators and many coach companies offer discounted fare schemes to concessionary pass holders.
You can receive a replacement pass by contacting Service Support on (01685) 725138. Your details will be taken and a replacement pass will be sent to your home address or you can arrange to collect it from the Civic Centre.
If you request a replacement pass in person at the Civic Centre, we will be able to issue you the pass during your visit (this is subject to the equipment being in working order at the time of your visit).
There is no expiry date on your bus pass and it is anticipated the life-span of a concessionary bus pass is between three and five years. We will contact you when your pass is due for renewal, so please ensure you inform the Council if you change your address or your circumstances change.
In order for your record to be amended you will need to provide any one of the following documents as evidence, Marriage certificate, Deed Poll document or Decree Absolute certificate. Photocopy of one of the above documents can be posted to the Service Support Department (please see Contact Us). Please do not send any original documents by post.
In order for your record to be amended you will need to provide proof of your new address (e.g. current council tax bill, utility bill [current financial year], recent correspondence from Department of Work and Pensions, Inland Revenue etc). A copy of any of the above along with your previous address can be posted to the Service Support Department (please see Contact Us).
Please contact Service Support on 01685 725000 for further information.
You should inform the Council if any of the following circumstance apply.
Please remember that you are the only person allowed to use your bus pass. Where a companion pass has been issued, the companion will be permitted to travel at the same time and on the same journey as the pass holder. If you allow someone else to use it, your pass could be cancelled.
The Council cannot accept liability for the failure of any bus service to operate or of any operator refusing to accept a bus pass for travel.