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Sound is an everyday part of our lives and can arise from a wide range of sources or activities including speech, music, equipment, animals, etc. On occasions it can cause annoyance and stress for many people and this unwanted sound is referred to as noise.
We receive a wide range of complaints about noise, ranging from domestic disturbance to industrial noise, from barking dogs to intruder alarms and nightclubs.
By close liaison with the Authority's Planning Department, tight controls can be imposed on new development so reducing the possibility of future disturbances and complaints.
Anti-social behaviour is a serious issue and often has a basis in noise from neighbours, there is no easy remedy to such problems but anyone so affected should start to keep an accurate diary of events at the earliest opportunity to be used as evidence in court. The Council or the Police can apply to the Magistrates Court for an anti-social behaviour order in cases where an offender causes "harassment, alarm or distress". Disobeying an order carries a prison sentence of up to 5 years for adults.
Complaints may be made relating to noise or any other environmental pollution matter by calling in at the reception area of the Civic Centre or using the Contact Us form at the side of this page.
If noise complaints are received relating to outside of normal working hours, arrangements may be made with Environmental Health Officers to visit the area during those relevant hours.
There is no call-out/standby service provided for this purpose but pre-planned arrangements with the complainants have proved satisfactory to date.