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Record Ref : FOI 7667
Date Received : 20/11/2019
Date Completed : 16/12/2019
Organisation : Private Individual
Application Type : Company
Category : Information Technology
Question
1.What software product(s) are you using to manage your IT Service Management (e.g. ServiceNow, Cherwell, Hornbill etc.)? 2.Who is your current vendor? 3.When does the contract with your current service desk provider end? 4.How much does your current ITSM service desk tool cost annually? 5.When will you be looking to review your current service desk tool? 6.What software product(s) are you using to manage your desktops ITAM e.g SCCM, Manage engine etc.)? 7.Who is your current vendor? 8.When does the contract with your current desktop provider end? 9.How much does your current ITAM desktop tool cost annually? 10.When will you be looking to review your current desktop tool? Who is your primary IT company contact?
Answer
1. In-house developed system. 2. N/A 3. N/A 4. N/A 5. No review planned. 6. No management software in use 7. N/A 8. N/A 9. N/A 10. N/A