Disclosure Log

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Question

In relation to your externally delivered homecare can you please confirm: a. What measures do you undertake to ensure homecare delivery is actually happening? b. What measures do you undertake to monitor the quality of service provided by a supplier of homecare and how frequently are you monitoring providers? c. How do you confirm provider invoices are accurate? d. Does the council collect electronic visit verification data from all its homecare providers to prove service delivery? e. If not, why? e. If yes, Is this sent directly to the council in a specified format? Is it sent at regular intervals? Do providers use their own monitoring systems to send this data to the council? Do you use this information to monitor quality? Do you pay for your homecare delivery based on actual care delivery as evidenced by visit verification data? f. Do you pay based on commissioned, planned or actual care? g. What information do you provide to evidence care delivery when you encounter a compliant? h. When are your current provider contracts up for renewal? i. How many providers do you contract with on a framework block basis?

Answer

a. We have a contract monitoring team that has a multi-purpose role, including issuing a commissioning sheet which is forwarded to the provider before completion of service to confirm they accept the package. The Team also liaises with Domiciliary Care providers on a daily basis and undertakes monitoring visits to clients’ homes to check provider records or monitor first-hand the care delivery. b. The Team visits individuals in their homes or make phone calls to individuals and their families to speak about quality of care being delivered. Client satisfaction is recorded and fed back to providers at regular meetings. Branch monitoring visits take place every three months, when the Team complete an annual compliance check. c. We have a service information officer whose role is to check the invoices and returns against the planned level of service agreed on referral and recorded on WCCIS as a service provision. d. e. The current contract is a joint contract with a neighbouring authority and electronic monitoring has not been a contract requirement. Do providers use their own monitoring systems to send this data to the council? Information is available upon request if required. Do you use this information to monitor quality? Yes Do you pay for your homecare delivery based on actual care delivery as evidenced by visit verification data? Yes payment is made for actual hours of care delivered. f. Actual g. Brokerage front sheet along with care plan and WCCIS record (service delivery) plus provider documentation as referred to above (service plans, call records, timesheets, etc.) h. End of September 2026 i. 7 but please note this is not a block arrangement as such as there is no guarantee of levels of hours