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Record Ref : FOI 11289
Date Received : 18/03/2025
Date Completed : 24/03/2025
Organisation : Private Individual
Application Type : Private Individual
Category : Information Technology
Question
1. Current IT Service Management (ITSM) Provider(s) o Name of the supplier(s) providing ITSM software and/or services. 2. Contract Details o Contract start date o Contract end date o Details of any contract extensions (if applicable) o Total annual cost of the contract(s) 3. ITSM Tools & Software in Use o Name of the ITSM tool(s) used by the council (e.g., ServiceNow, Jira Service Management, BMC Remedy, etc.). 4. Procurement & Renewal o Contract renewal date o Procurement framework or tendering process used (e.g., G-Cloud, CCS Framework, Open Tender, etc.) 5. Contact Information o Name and job title of the person(s) responsible for ITSM contract management and procurement (if available under FOI). o Contact email or phone number (if permissible under FOI).
Answer
1. We have an in-house developed system. 2. We have an in-house developed system. 3. We have an in-house developed system. 4. We have an in-house developed system. 5. We have an in-house developed system.