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Record Ref : EIR 2387
Date Received : 04/09/2025
Date Completed : 16/09/2025
Organisation : Private Individual
Application Type : Private Individual
Category : Road Maintenance
Question
Re: Details relating to private contractors hired by your council to undertake pothole repair work. Please provide the following information for each of the financial years 2021/22, 2022/23, 2023/24, 2024/25 and 2025/26 (to date) 1. Private Contractors Used: a. Which private contractors or service providers has the council engaged to carry out pothole repair work during each of the above financial years? Please list all contractors used in each financial year. b. How much has the council paid to each of these contractors for pothole repair services in each of the same financial years? c. For each contractor listed: i. Does (or did) the private contractor subcontract any part of the pothole repair work to third parties? If so, please provide the names of any subcontractors involved and if held, the total amount they were paid for the work in each financial year. 2. Key Performance Indicators (KPIs): Please note: This section refers only to the main contractors hired by the council, not their subcontractors. a. What Key Performance Indicators (KPIs) are included in the contracts or agreements with these private service providers regarding pothole repair performance (e.g. response times, repair durability, inspection pass rates)? b. For each financial year, please indicate whether each contractor met, partially met or failed to meet these KPIs. 3. Auditing and Quality Control: Please note: This section refers only to the main contractors hired by the council, not their subcontractors. a. Does the council audit or inspect pothole repair work completed by their private contractors? If so, please provide details of the process (e.g. frequency of checks, who conducts them, what criteria are used). b. Please also provide the outcomes of these audits for each of the above financial years and whether there were any financial penalties, contract deductions, ended contracts, warnings or performance improvement plans issued as a result of a failed inspection.
Answer
Re: Details relating to private contractors hired by your council to undertake pothole repair work. Please provide the following information for each of the financial years 2021/22, 2022/23, 2023/24, 2024/25 and 2025/26 (to date) 1. Private Contractors Used: a. Which private contractors or service providers has the council engaged to carry out pothole repair work during each of the above financial years? Please list all contractors used in each financial year. Framework contractor Darjeen b. How much has the council paid to each of these contractors for pothole repair services in each of the same financial years? The revenue budget covers all aspects of highways maintenance; we are unable to provide figures predominantly for potholes c. For each contractor listed: i. Does (or did) the private contractor subcontract any part of the pothole repair work to third parties? If so, please provide the names of any subcontractors involved and if held, the total amount they were paid for the work in each financial year. No, they are the framework contractor 2. Key Performance Indicators (KPIs): N/A The framework contactor provides service outside revenue work Please note: This section refers only to the main contractors hired by the council, not their subcontractors. a. What Key Performance Indicators (KPIs) are included in the contracts or agreements with these private service providers regarding pothole repair performance (e.g. response times, repair durability, inspection pass rates)? The revenue budget covers all aspects of highways maintenance; we are unable to provide figures relating solely to potholes. work is allocated to them as when required b. For each financial year, please indicate whether each contractor met, partially met or failed to meet these KPIs. See above 3. Auditing and Quality Control: Please note: This section refers only to the main contractors hired by the council, not their subcontractors. a. Does the council audit or inspect pothole repair work completed by their private contractors? If so, please provide details of the process (e.g. frequency of checks, who conducts them, what criteria are used). Photo taken prior and when completed b. Please also provide the outcomes of these audits for each of the above financial years and whether there were any financial penalties, contract deductions, ended contracts, warnings or performance improvement plans issued because of a failed inspection. unable to provide.