Online, Saves Time

Accessibility Statement for Merthyr Tydfil County Borough Council Website

This website is run by Merthyr Tydfil County Borough Council. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver).

We’ve also made the website text as simple as possible to understand.

AbilityNet (external link) has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website aren’t fully accessible:

  • PDF documents aren’t fully accessible to screen reader software
  • change colours, contrast levels and fonts
  • live video streams do not have captions
  • some of our online forms are difficult to navigate using just a keyboard
  • you cannot modify the line height or spacing of text

Feedback and Contact Information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

We’ll consider your request and get back to you in 10 working days.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems that aren’t listed on this page or think we’re not meeting the requirements of the accessibility regulations, please use our report form to let us know:

Report an Accessibility Problem  

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

Our offices have audio induction loops, or if you contact us before your visit we can arrange a British Sign Language (BSL) interpreter.

Technical information about this website’s accessibility

Merthyr Tydfil County Borough Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 (external link) AA standard, due to the non-compliances listed below.

  • PDF documents aren’t fully accessible to screen reader software

Non-accessible content

The content listed below is non-accessible for the following reasons.

  • PDF documents aren’t fully accessible to screen reader software
  • Some frame and iframe elements do not have useful <title> attribute values
  • Content and functionality provided by third party suppliers is not fully accessible.
  • Some pages have alt text issues. This fails WCAG 2.1 1.1.1 success criterion (Non-text content).
  • Some videos have caption and audio description issues. This fails WCAG 21. 1.2 success criterion (Time-based media).

We aim to resolve the identified issues by 31/03/2022.

Content that’s not within the scope of the accessibility regulations

PDFs and other documents

The accessibility regulations don’t require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.

Live Video

We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.

Online maps

online maps, mapping services are exempt from meeting the accessibility regulations.

View accessibility regulations 

What we’re doing to improve accessibility

We’re always looking to improve the accessibility of this website. If you find any problems that aren’t listed on this page or think we’re not meeting the requirements of the accessibility regulations.

Report an Accessibility Problem  

Preparation of this accessibility statement

This statement was prepared on 07 September 2020. It was last reviewed on 01 November 2021.

Merthyr.gov.uk was last tested on November 01, 2021. The test was carried out by Silktide. A sample of pages and PDFs were tested (125 web pages and 19 PDFs).

We have scored 88/100 for accessibility, 93.2% is compliant for level A WCAG 2.1 checks, 88.9% is compliant for level AA WCAG 2.1 checks and 70.7% is compliant for level AAA WCAG 2.1 checks.

Accessibility Score October 2021

We currently are running tests on every page of the website using auditing tools, these are WAVE accessibility evaluation tool and AXE a google chrome extension. We are also manually testing our pages. Any new pages will be tested using these methods too. The tests are carried out by Merthyr Tydfil County Borough Council Web Development Team.