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Accessibility Statement for Merthyr Tydfil County Borough Council Website

Using this website

This website is run by Merthyr Tydfil County Borough Council. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver).

We’ve also made the website text as simple as possible to understand.

AbilityNet (external link) has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website aren’t fully accessible:

  • most older PDF documents aren’t fully accessible to screen reader software
  • change colours, contrast levels and fonts
Feedback and Contact Information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

We’ll consider your request and get back to you in 10 working days.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems that aren’t listed on this page or think we’re not meeting the requirements of the accessibility regulations, please use our report form to let us know or contact: ict.developmentteam@merthyr.gov.uk.

Report an Accessibility Problem  

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

We provide a text relay service for people who are D/deaf, hearing impaired or have a speech impediment.

Our offices have audio induction loops, or if you contact us before your visit we can arrange a British Sign Language (BSL) interpreter. (https://www.merthyr.gov.uk/resident/contactuspage)

Technical information about this website’s accessibility

Merthyr Tydfil County Borough Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 (external link) AA standard, due to the non-compliances listed below.

  • older PDF documents aren’t fully accessible to screen reader software

this site includes third party advertising, with some of the html code not passing AA standards. However, this is understood to be exempt from meeting the accessibility regulations (external link) as it is third-party content.

Issues with PDFs and other documents

Many of our older PDFs and Word documents don’t meet accessibility standards - for example, they may not be marked up so they’re accessible to a screen reader.

The accessibility regulations don’t require us to fix PDFs or other documents published before 23 September 2018 (external link) if they’re not essential to providing our services.

Any new PDFs or Word documents we publish will meet accessibility standards.

How we tested this website

Merthyr.gov.uk was last tested on October 5, 2020. The test was carried out by Silktide. A sample of pages and PDFs were tested (125 web pages and 6 PDFs).

We have scored 80/100 for accessibility, 85.8% is compliant for level A WCAG 2.1 checks, 81.2% is compliant for level AA WCAG 2.1 checks and 61.9% is compliant for level AAA WCAG 2.1 checks.

Silktide Accessibility Report

We currently are running tests on every page of the website using several automated auditing tools and we also run our own reports using WAVE accessibility evaluation tool and AXE a google chrome extension. Any new pages will be tested using these methods too. The tests are carried out by Merthyr Tydfil County Borough Council Web Development Team.

What we’re doing to improve accessibility

We’re always looking to improve the accessibility of this website. If you find any problems that aren’t listed on this page or think we’re not meeting the requirements of the accessibility regulations, contact the Web Development team, (customer.care@merthyr.gov.uk).

This statement was prepared on 07 September 2020. It was last updated on 05 October 2020.

 

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