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Registering a death

I need to register a death - what should I do?

When you have suffered a bereavement it is very difficult to know what to do first. The following information is designed to assist you in registering the death and to answer your immediate questions. Please telephone the office on the number below if you wish to, and our experienced staff will do all they can to help you at this time.

Death Registrations at Merthyr Tydfil Register Office are being processed in a two-stage process.  The first part is a telephone call between the informant and one of our registrars, where the particulars required for the appointment will be taken and everything will be explained to you thoroughly.  During this call you will schedule a mutually convenient appointment to attend at our offices in order to process the second stage of the appointment, where you check and sign upon the register page.  You will have every opportunity to raise any queries with the registrar at your appointment.  The Death Certificates cost £12.50 each and payment will be by card only.  The Paperwork required by your Funeral Director will be emailed to them direct, immediately after the second stage of your appointment. 

Please note we are unable to allocate appointments or begin the registration process until we are in receipt of all the required medical paperwork.  However, should you have any queries we can assist with or if you wish to simply provide us with your contact details in readiness please do not hesitate to contact our team on 01685 727333.


  • Who is able to register a death?
  • Where can I register the death?
  • When must I register the death?
  • What questions will I be asked by the registrar?
  • What documents will I need to produce?
  • What documents will the registrar give me?
  • What about death certificates?
  • Appointments
  • Any further questions?

Who is able to register a death?

Usually, a relative of the deceased will register the death. If this is not possible, there are other people who may qualify to register. Contact the Register Office for further information.

Where can I register the death?

The death must be registered within the district it occurred. However if you are unable to visit the Register Office in that district, you may go to any Register Office in England or Wales. This is called registering a death by declaration and the Registrar who sees you will forward the information you give to the relevant Registration District.

In this case the authority allowing the funeral director to proceed with arrangements, and any death certificates you may require, will be sent to you by post.

Please note that registering a death by declaration can take longer than registering directly with the district in which the death occurred. This may, in turn, result in a delay in receiving the certificates necessary to allow the funeral to take place. If you choose to use this facility, please contact the Register Office in advance for further information.

To register a death or if you require further information contact the Register Office.

When must I register the death?

Every death should normally be registered within five days (unless a coroner is investigating the circumstances leading to a death).

What questions will I be asked by the Registrar?

The Registrar will need to know the following information:

  • the date and place of death
  • the deceased's last (usual) address
  • the deceased's full name(s) and surname (and the maiden surname)
  • the deceased's date and place of birth (town and county if born in the UK, and country if born abroad)
  • the deceased's occupation and the name and occupation of their spouse, and of previous spouse(s) as appropriate
  • whether the deceased was receiving a pension or allowance from public funds
  • if the deceased was married, the date of birth of the surviving widow or widower
  • other statistical information

What documents will I need to produce?

The following documents will be required by the Registrar:

  • A Medical certificate of the cause of death (issued by the doctor who certified the death) - this will be emailed to us direct by the Hospital / Medical Examiner Service / GP, please do not make arrangements to collect the same, we are accepting them by email only.  Should there be any extenuating circumstances then please do not hesitate to call us to discuss, we will do all we can to assist.
  • it is also useful if you have the deceased's birth and, if applicable, their marriage certificate(s) to hand; although these documents are not essential, provided you are able to supply the correct information 
  • if the death has been referred to the Coroner, the Coroner may issue another certificate direct to the Register office. The Registrar will need this certificate before the death can be registered. In cases where the death has been referred to the Coroner, it is always advisable to contact the Register office before attending any appointment you may have made
  • Supporting documents relating to the deceased would help with the registration (birth certificate, passport, marriage/civil partnership certificate, proof of address)

Not being able to provide these documents will not prevent you from registering the death. However, it would be helpful to provide them wherever possible so that we can make sure our records are accurate.

What documents will the Registrar give me?

The Registrar will give you the following documents free of charge:

  • A Certificate for Burial or Cremation. This is known as the green form and gives permission for the body to be buried or cremated. We will now email this direct to your Funeral Director, immediately following stage 2 of your registration. However if the death has been referred to the Coroner, forms may be issued from his office that will replace the above.
  • A Certificate of Registration of Death (white form known as a BD8). This is for Social Security purposes only.  
  • Access to the Tell Us Once service 

What about Death Certificates?

Registration of the death is free but if you require a copy of the death certificates the following fees are charged:

  • £12.50 for a death certificate

You may need a death certificate for the Will and for any pension claims, insurance policies, bank accounts and premium bonds. It is easier to purchase these copies at the time you visit the Registrar but they will be available if further copies are required at a later date.


An appointment system is used to assist you at this distressing time and be assured that our staff will make every effort to ensure your visit here is as simple and straightforward as possible.

Tell Us Once

When someone has died, the Registrars can help tell the people who need to know about the death. "Tell Us Once" is a service which the Registrars can offer the family following the registration of the death, and they will then notify the Council and central Government departments, Hospitals, GP's and Housing Associations that need to be told, on the family's behalf. We do the first part for you, generating an access code for you to complete the Tell us Once enrichment conveniently upon your return home, should you wish to use the service. 

Who can we tell?

Department for Work & Pensions - Bereavement Benefit; State Pension; Pension Credit; Attendance Allowance; Disability Living Allowance; Carer's Allowance; Employment & Support Allowance; Incapacity Benefit; Income Support; Jobseeker's Allowance; Pension, Disability & Carers Service; Overseas Health Team.

Her Majesty's Revenue & Customs - Working Tax Credit; Child Tax Credit; Child Benefit, Personal Taxation.

Service Personnel & Veterans Agency - War Pensions Scheme, Armed Forces Compensation Scheme and the Armed Forces Pension Scheme.

The Council - Adult Services; Children's Services; Electoral Services; Libraries; Council Tax; Housing & Council Tax Benefit; Lifeline; Blue Badge scheme; Housing Advice; Concessionary Travel; Parking Permits; Local Government Payroll & Pensions; Merthyr Leisure Centre membership.

DVLA - Driving Licence

Identity & Passport Service - UK Passport.

Housing Associations - Wales & West HA; Hafod HA, Merthyr Tydfil HA, Merthyr Valleys Homes.What information do we need?

When you have registered the death, you will be offered the "Tell Us Once" service, and it is important you have the following information with you:

  • The deceased's National Insurance number and date of birth
  • Details of any benefits they were receiving
  • Their Passport or Passport number and town or country of birth
  • The Driving Licence or Driving Licence number, if applicable

We may ask for information about:

  • The deceased's next of kin
  • A surviving husband/wife or civil partner
  • The person dealing with their estate
  • What will we do with the information you give us?

The information you give us will be treated securely and confidentially. The organisations mentioned above will use it to update records, to end services, benefits and entitlements, and to resolve any outstanding issues. They may use the information we give them in other ways, but only as the law allows.

Please remember that it is your responsibility to make sure that any organisation that pays a benefit has correct and up to date information.

The service will only take a few minutes to complete, but saves the informant the time and expense of contacting the many departments and organisations that need to know.

If you would like to know more about Tell Us Once, please contact the Registrars section on 01685 727333.

Information is also available on the UK Government website, Direct Gov.

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