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Support for Ukraine


We think it is important to ensure positive news stories are being shared with Welsh media, but we will always ensure that the dignity and privacy of individuals and families is maintained in our County Borough.

We are aware that the media are currently very keen to engage in how we are progressing with the Ukrainian refugee scheme, however the safety of those arriving is of paramount importance to us as an authority. We also have a responsibility as a Council to mitigate the likelihood of hate crime or misinformation, therefore the following procedures and rules are in place:

  • We will not publicly disclose the location of any welcome centres or homes within any of our communications to safeguard those who will be housed there. We have seen many examples of negative comments seeking to disrupt and cause distress to those arriving.
  • We would ask that the media do not directly approach Ukrainian families in the borough.
  • Discuss media interview opportunities with us and provide clarity of the ask, so that individuals/families can make an informed decision on whether they are comfortable.
  • We will always ask for the journalist’s questions in advance to scrutinise tone, language, stereotypes etc regarding this evolving situation.


Support for Ukrainian refugees.

How can you assist Ukrainian residents affected by the war in Ukraine.

Homes for Ukrainian refugees: register your interest

If you want to offer a home to people fleeing Ukraine, you can become a ‘sponsor’ as part of the Homes for Ukraine scheme. Use this service to register your interest in becoming a sponsor. You can register as an individual or as an organisation on the Governments Homes for Ukraine: register your interest page 

Apply for a Ukrainian Family Scheme visa.

The Ukrainian Family Scheme allows applicants to join family members or extend their stay within the UK. Learn more at the Governments Apply for a Ukraine Family Scheme visa page

Other ways to help:

If you want to support in any way but cannot offer accommodation, you can donate to the Disasters Emergency Committee. These groups of charities work on the ground in Ukraine and neighbouring countries to provide essentials supplies, such as food, water, shelter and medical assistance.

People wishing to donate may do so through the Ukraine appeal. A financial donation can be made through the appropriate channels, such as the Disasters Emergency Committee (DEC). This is the preferred option rather than making physical donations of goods, otherwise it can cause logistical issues.

Welsh Government Guidance can be found on the Welsh Governments Ukraine: support for people affected page.

Register here: Register a business or organisation to help Ukrainian refugees coming to Wales | GOV.WALES

News and Information


Sanctuary: Help for sanctuary seekers to understand their rights


Written Statement: Homes for Ukraine refugees scheme update

The first matches are being made under the Homes for Ukraine scheme to enable people fleeing the war in Ukraine to seek safety in Wales and the UK.


Wales offers free rail travel for Ukrainian refugees


Wales as a super sponsor | GOV.WALES


DWP Support for Ukrainian refugees:



Business Wales's ReStart recruitment support for businesses looking to support Ukrainian refugees - 

Do you want to gain staff with untapped skills and help your company become more inclusive and diverse? Find out how employing a refugee can benefit your business.


New schemes to help refugees and people from Ukraine integrate into Wales

A new Welcome Ticket will provide refugees and people from Ukraine with free bus travel and they will also receive free entry to Cadw sites across Wales.

The two schemes, which are announced today, underline Wales’ commitment to be a Nation of Sanctuary to people fleeing conflict and abuse around the world.

Homes for Ukraine scheme – Reset

You can register an interest with the Homes for Ukraine reset service. This is a community sponsorship organisation that is helping to match UK families with Ukrainians before they apply for Homes for Ukraine. They also provide training and support.

Helpline for sponsors and people in Ukraine

Sponsors in Wales can call the free helpline on 0808 175 1508 for advice.

For Ukrainian nationals and their families United Kingdom visa and settlement support is available on GOV UK.

For help to apply to come to the United Kingdom, call this number free on +44 808 164 8810.

Call 0808 164 8810 if you are in the UK. If you cannot contact UK 0808 numbers call +44 (0)175 390 7510

09/ 08/ 2022

Cwm Taf Morgannwg Portal 

In a bid to make everything as easy as possible for Ukrainians and their hosts, a new information portal has been created by Cwm Taf Morgannwg Health Board, which aims to pull together all the information that they may need, such as relevant services and support. Please visit here to find out about the portal: www.CTMUHB.NHS.Wales/UkraineSupport.


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