What is FIS?
The Family Information Service (FIS) is a free local service provided for families, carers, and young people in Merthyr Tydfil. It is designed to be the first point of contact for anyone needing information or advice around family life and child-related services.
Purpose of FIS
FIS aims to support families by providing up-to-date information on:
- Childcare options (e.g., nurseries, childminders, holiday clubs).
- Help with childcare costs.
- Family support services.
- Activities for children and young people.
- Parenting information and guidance.
Who is FIS For?
FIS is available to:
- Parents and carers.
- Families with children aged 0–19 (up to 25 for those with additional needs).
- Professionals and agencies seeking information on support services.
What Support Does FIS Provide?
FIS offers information and signposting to:
- Childcare services (nurseries, pre-schools, childminders).
- After-school and holiday activities.
- Family support services and early help options.
- Parenting support and advice.
- Specialist support choices, including disability services and play activities.
How to Access FIS
Families can contact FIS to get tailored information and support by:
- Calling 01685 727500.
- Emailing FIS@merthyr.gov.uk
- Visiting the FIS website for searchable local childcare and family services. Home | Merthyr FIS
Additional Services Linked to FIS
FIS also provides signposting to other local family services, including:
- Early Help Hub – for coordinated support around education, housing, health, parenting and more.
- Parenting groups and information resources.
- Information on national Welsh Government support programmes.