Lifeline “Peace of Mind” Service Fees and Charges 2024/25
| Information | Lifeline VI | Lifeline Digital |
|---|---|---|
| Cost |
Out of Area £45. 00 Install Fee + £3.50 p/w Merthyr Resident £25.00 Install Fee + £3.50 p/w |
Out of Area £240.00 Initial Fee + £3.50 p/w Merthyr Resident £220.00 Initial Fee + £3.50 p/w |
| Manual Trigger | Pendant | Pendant |
| Monitored - 24/7, 365 | Yes | Yes |
| Phone line required | Yes | No |
| Sim Card | No | Yes |
| Power Cut Prevention | No | Yes - 72 Hours back-up battery |
| Other | Will require upgrade to Digital Package before December 2025 | Will be ready for digital switchover December 2025 |
Please note, Lifeline VI Option is subject to Digital broadband. You can only receive this device if you still have an analogue phone line in the property.
Important information.
Lifeline Digital Switchover
The UK’s telephone network is changing. Between now and the end of 2025, all telephone providers will be moving their customers telephone landlines from a technology called analogue to one that is digital.
The digital switchover means that your existing equipment such as a Lifeline emergency alarm unit is required to be updated or reconfigured to ensure it continues to work effectively.
Merthyr Tydfil Lifeline has been reassured by BT that all current customers using Lifeline will not be pressured into making this change until late 2025.
The Council is in the process of planning upgrades for residents across the County Borough. We currently have options available to our residents, please call us on 01685 725000 and ask for Lifeline.