The Social Services and Wellbeing Act is changing the way Social Services assess your care and support needs.
When you contact us, you can expect to be asked about what matters most to your sense of well-being and what could help this improve enough to make a real difference.
You and your family will have more voice in deciding on the help you need and more control over your care and support plan to ensure that you get the right support at the right time.
The changes also mean that there will be a greater range of help available within the local community to help reduce the need for formal, planned support.
Where we do provide support or services, this will often be needed for a short time only, and will focus on giving you the skills and confidence to manage independently without our support.
Once you, or someone close to you, has asked for advice or support, we will be there to help you and offer information and advice on a range of options available.
Your support will depend on the kind of help you need, and will consider whether:
First level support may be information and advice and/or support from your local community
To help you regain your confidence and/or strength after a short stay in hospital, or when you first need to maintain your independence, the range of options may include:
If your needs are greater, and you need more ongoing support, this is likely to be provided by a number of different people or agencies.
In this case, it is likely that arrangements for your care will be written into a Care and Support Plan. This plan is called a Care and Treatment Plan in mental health.
A care and support plan explains how the outcomes you wish to achieve and your needs will be met - if possible in the ways you would like them to be met.
It will include what the plan sets out to do, details of your needs and any services you will get to meet your eligible needs. Usually we will be able to arrange all the services you need quickly but, on occasions, you may have to wait. We will give to you a copy of your assessment which will have a copy of your Care and Support Plan attached.
The care and support plan will be reviewed at a time agreed with you.