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Current Job Vacancies

Job: Ymgynghorydd Gwasanaethau Cwsmeriaid- Hyb Canol y Dref /Town Centre Customer Service Advisor
Job Ref: RE-1410
Salary: £22,369.00 - To: £24,496.00
Job Scale: Graddfa 3 / Grade 3 SCP7-12
Job Hours: 37 awr / 37 hours
Location: Canolfan Ddinesig / Civic Centre
This post is fixed term until 31st March 2025 / Mae'r swydd hon yn gyfnod penodol tan 31 Mawrth 2025.

Providing a first point of contact for all Town Centre Hub Council wide services to the public and other customers of Merthyr Tydfil County Borough Council.

Dealing with enquiries (Welsh and English) through the provision of information, advice, signposting and referral where necessary for further assessment, across a range of communication channels including telephone, face to face and electronic/digital.

Deliver customer service through supporting compliance of the Welsh Language Standards.

To liaise with service experts in Employability, Housing and Social Services to ensure effective signposting based on needs of the customer.

For further information please contact Deb Ryan Newton on 01685 725000.

All new applicants are required to complete a 10 hour online Welsh Work Course. You will need to complete parts 1 and 2 of the course and must be able to evidence this prior to starting work with the Authority. For further information on how to complete this course please visit:

Application forms can be completed online at

If you do not have access to the internet, application forms can be obtained by telephoning 01685 725199 and are to be returned no later than 4th October 2023 to HR Administration, Civic Centre, Castle Street, Merthyr Tydfil, CF47 8AN.


Ability to speak Welsh is desirable.

Merthyr Tydfil County Borough Council encourages applications from Welsh speakers. Application forms may be submitted in Welsh and any applications completed in Welsh will not be treated any less favourably than those submitted in English.

If you are successfully shortlisted for interview please contact to let us know if you would like your interview to be conducted through the medium of Welsh.

Merthyr Tydfil County Borough Council is committed to protecting and safeguarding the most vulnerable people in our community. Rigorous pre-employment checks are undertaken for all appointments as part of our recruitment and selection process.

All employees are required to comply with their individual and organisational responsibilities under the Data Protection Act, the Information Security Policy and relevant supporting operational policies. Any matters of a confidential nature must not be disclosed or passed to any unauthorised persons or third party under any circumstance either during or after employment except in the proper course of your employment or as required by law, Merthyr Tydfil County Borough Council or both. Any breach of confidentiality may lead to disciplinary action.

We value diversity in our workforce and consider ourselves to be an Employer of Choice, committed to promoting and integrating equality of opportunity into all aspects of our work. We welcome applications from everyone and encourage applicants from all groups and backgrounds to apply and join us at Merthyr Tydfil County Borough Council. We are strongly committed to eradicating discrimination in the workplace and ensure that no unlawful discrimination occurs in the recruitment and selection process on the grounds of age, disability, sex, race, sexual orientation, marriage and civil partnership, religion or belief, gender identity and expression, and pregnancy and maternity.