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What is Lifeline?

We all cherish our independence and the comforts of our own home. But there is sometimes the worry that living alone could mean living at risk.

Thanks to the Local Authority's Lifeline Service, anyone who may need to summon help quickly, or, seek advice and reassurance at any time of day or night from anywhere within the home or garden can apply for a Lifeline Unit. You can be a tenant, owner/occupier, living with family, elderly, disabled or vulnerable.

In the event of an emergency, just one press of the alarm button will connect you to the Control Room where the Operator is able to identify who is calling and from where.

The Control Room is based in a secure office in the Civic Centre which is manned 24 hours a day, 7 days a week by a team of highly trained Operators, which is supported by a Manager, Supervisor and Installations Officer.

Merthyr Tydfil Lifeline has over 25 years’ experience of providing and managing a Community Alarm Service. We are members of the Telecare Services Association (TSA), the representative body for the UK Telecare (Lifeline) and Telehealth Industry. Our Service has TSA accreditation in 4 modules – Service Tailoring, Calls Handling/Monitoring, Installation, Re-evaluation.

For further information relating to our Service and Charges please see the links at the bottom of this page.

You can contact the Control Room by telephone, post, e-mail or fax:

Lifeline Control Room
Civic Centre
Castle Street
Merthyr Tydfil
CF47 8AN

Telephone: 01685 384489 (Voice Recorded)
Fax: 01685 387740

Please note: Do not send Telecare application forms to the contact details at Lifeline as this may cause a delay in your application.