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Lifeline ‘Peace of Mind’ Service (Community Alarms)

We all cherish our independence and the comforts of our own home. But there is sometimes the worry that living alone could mean living at risk.

For a small weekly charge, anyone who may need to summon help quickly, or, seek advice and reassurance at any time of day or night from anywhere within the home or garden can use a Lifeline Unit. You can be a tenant, owner/occupier, living with family, elderly, disabled or vulnerable person.

In the event of an emergency, just one press of the alarm button will connect you to the Control Room where the Operator is able to identify who is calling and from where.

Our Control Room is based in a secure office in the Civic Centre which is manned 24 hours a day, 7 days a week by a team of highly trained Operators.

Merthyr Tydfil Lifeline has over 25 years’ experience of providing and managing a Community Alarm Service. We are members of the Telecare Services Association (TSA), the representative body for the UK Telecare (Lifeline) and Telehealth Industry. Our Service has TSA accreditation in 4 modules – Service Tailoring, Calls Handling/Monitoring, Installation, Re-evaluation.

How do I request the Lifeline Service

You may apply for the Lifeline Service by completing an online application form, this can be done by yourself, your advocate or by a friend / family member on your behalf.

If you wish to discuss this further prior to signing up for the service then please complete the online enquiry application below and a member of staff will contact you as soon as practicable possible.

Online Query Form 

If you are still interested in the service you will have to complete the online application form below together with the direct debit form. Once the completed application form has been submitted we will contact you to confirm your details and arrange installation.

Online Query Form

Application Form

We have tried to keep the amount of ‘form filling’ we ask you to do to a minimum, but to ensure we have sufficient information to deal with any type of situation that may arise there are specific personal details we require e.g. Name; Age; Brief Medical Details; Preferred Language; General information regarding your home (Key Safe Number/Location).

Application Form 

Amendments / Changes to service / Problems

If  you require to amend your lifeline service then please complete the online line form below.

This form can be used for:

  • Reporting Faults
  • Moving address (within lifeline area)
  • Change method of payment (ie Direct Debit)
  • Additional / replacement lifeline equipment required

Amendments Form 

Service Cancellation

If you wish to cancel the service all you need to do is complete the online "Cancellation Form" below and provide the termination date and reason for ending the service. We will then contact you to discuss the return of the equipment. One month' notice of cancellation is required. However, under certain circumstances we will accept a shorter notice period, and you will be charged until the equipment has been returned to MTL 

Service Cancellation Form 

For further information relating to our Service and Charges please see the links at the bottom of this page.