Housing

Merthyr Tydfil County Borough Council provides a range of housing services to support residents with homelessness, housing advice and Housing Register enquiries.

Homelessness Services – Civic Centre

The Housing Solutions Team is based at the Civic Centre and can provide help with:

• Homelessness presentations
• Homelessness prevention advice and support
• Eviction notices and notices seeking possession
• Relationship and family breakdowns affecting housing
• Support to prevent homelessness
• Ongoing homelessness case management
• Emergency housing assistance

If you are homeless, at risk of homelessness, or need urgent housing advice, please contact the Housing Solutions Team on 01685 725000 or attend the Civic Centre.

Civic Centre Opening Hours

• Monday to Thursday: 8:30am – 5:00pm
• Friday: 8:30am – 4:30pm

Housing Register Services – Town Centre HUB

The Housing Register Team is based at the Town Centre HUB and can assist with:

• New Housing Register applications
• Housing Register appointments
• Updating existing applications
• Housing Register renewals
• Banding enquiries
• Bidding advice and support
• Submitting supporting evidence
• General enquiries relating to social housing applications

Housing Register Drop-In Opening Hours

• Monday, Tuesday, Wednesday and Friday: 10:00am – 3:00pm
• Closed daily between 12:00pm and 1:00pm

No appointment is required during these drop-in sessions.

Contacting Housing Services

For Housing Register enquiries, to submit supporting evidence, or for general housing enquiries, please email: housing@merthyr.gov.uk

Please note that telephone services are prioritised for homelessness and homelessness prevention enquiries.

Further housing information and advice can also be found at: www.livingmerthyrtydfil.org.uk

Our aim is to ensure residents can access the right housing service from the right team at the right location.

Outside office hours (homelessness emergencies only), please call 01685 385231.

The service continues to experience a high volume of calls, so we kindly ask for your patience. We will respond to your query as soon as possible.