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The Housing Solutions Service provides both face to face and telephone advice.  

The Civic Centre is open between the times of 08:30am to 5.00pm (4:30pm on Fridays) by prior appointment only.  Phone lines for Housing will be open between the hours of 8.30am to 4.00pm. Housing queries can also be emailed to  You may also send any documentation that has been requested to support your housing or homelessness application to this email address. 

Information and advice can also be found on our website at which we would encourage you to access in the first instance.  If you do not have access to any internet services and are still unable to resolve your query and wish to make an appointment to see a member of the Housing Solutions Team, please call the Civic Centre on Tel 01685 725000.  

For all emergency homelessness presentations, during normal office hours (Mon – Thurs, 8.30am to 5.00pm, Fri 8.30am – 4.30pm), please call Tel 01685 725000.

Outside of office hours (homelessness emergencies only), please call Tel 01685 385231

The service continues to experience a high volume of calls, so we would kindly ask for your patience and we will respond to your query as soon as possible. 


Houses in Multiple Occupation

Information about Houses in Multiple Occupation (HMOs).

Housing Information and Advice

Living Merthyr Tydfil - Merthyr Tydfil County Borough Council's official website for all things housing.

Homelessness Prevention

Homelessness, Section 8, Section 21, Intentionality

Housing Support Programme Strategy 2022-26

The priorities for the delivery of the HSP and Homelessness Prevention and Alleviation services

Home Improvement Loan

Are you eligible for a Home Improvement Loan?

Apply for Social Housing

Apply for Housing within the Borough of Merthyr Tydfil.

Rent Smart Wales Tenants

Information for tenants, explaining that your landlord is required to register with Rent Smart Wales.

Disabled adaptations and aids

Find out whether you are eligible for this service.

Independence at home for disabled people

Try out a range of aids and specialist equipment prior to issue/installation.

Empty Residential Properties

Information on empty residential properties.

Energy Efficiency Advice and Assessment

Energy Efficiency Advice and Assessment.

Housing Complaints

Information on housing conditions.

Illegal eviction and harassment

What is illegal eviction and harassment?

Renewal Areas

Improving living conditions in areas which require regeneration.

Anti-social Behavior and Nuisance

Anti-social behaviour


Glynmil site application and site manager contact information

Leasing Scheme Wales

How landlords with a property to rent can lease it through their local authority.

Homelessness Prevention Fund

Further information on eligibility and how to apply.

Merthyr Tydfil Rapid Rehousing Transition Plan

Rapid Rehousing is about taking a housing led approach to rehousing people that are experiencing homelessness, making sure they reach settled housing as quickly as possible rather than staying in temporary accommodation for too long.

Eco Scheme

Eco Scheme