The Housing Solutions Service provides both face to face and telephone advice.
The Civic Centre is open between the times of 08:50am to 12.00 and 2.00pm to 5.00pm (4:30pm on Fridays) by prior appointment only. Phone lines for Housing will be open between the hours of 8.30am to 10.00am and 2.30pm to 4.30pm. Housing queries can also be emailed to email@example.com. You may also send any documentation that has been requested to support your housing or homelessness application to this email address.
Information and advice can also be found on our website at www.livingmerthyrtydfil.org.uk which we would encourage you to access in the first instance. If you are do not have access to any internet services and are still unable to resolve your query and wish to make an appointment to see a member of the Housing Solutions Team, please call the Civic Centre on Tel 01685 725000.
For all emergency homelessness presentations, during normal office hours (Mon – Thurs, 8.30am to 5.00pm, Fri 8.30am – 4.30pm), please call Tel 01685 725000.
Outside of office hours (homelessness emergencies only), please call Tel 01685 385231
The service continues to experience a high volume of calls, so we would kindly ask for your patience and we will respond to your query as soon as possible.