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UPDATE Housing Advice Office – Temporary Closure UPDATE

In response to the current Coronavirus situation, in the short term, in order to protect both staff and customers we have had to make the difficult decision of temporarily closing the housing office. Many of our staff will continue to be working from home to provide any advice, guidance and support in emergency-situations should they arise via our main telephone number 01685 725000 or by emailing the housing mailbox via

Please note that Housing staff are available between the hours of 8.30am – 12pm and 2pm - 5pm (4.30pm on Fridays) to deal with housing enquiries.  If you are having difficulty logging in to the Living Merthyr Tydfil please click on the ‘I have forgotten my memorable data’ link on the login page, and follow the instructions provided.

Please contact your Housing provider in the first instance for any tenancy related enquiries.

Outside of office hours (evenings and weekends) the usual out of hours service will be available via 01685 725336. Please note that this number is for emergencies only.

We will provide any further updates via our website and via social media (Facebook) when the office will re-open but please be assured in the meantime that we will ensure that we maintain our high levels of service to all customers at this ever changing and difficult time.

Please click here to read a letter to all social housing tenants in Wales, from Julie James AM, Minister for Housing and Local Government.


Houses in Multiple Occupation

Information about Houses in Multiple Occupation (HMOs).

Housing Information and Advice

Living Merthyr Tydfil - Merthyr Tydfil County Borough Council's official website for all things housing.

Homelessness Prevention

Homelessness, Section 8, Section 21, Intentionality

Housing Support Programme Strategy 2022-26

The priorities for the delivery of the HSP and Homelessness Prevention and Alleviation services

Home Improvement Loan

Are you eligible for a Home Improvement Loan?

Apply for Social Housing

Apply for Housing within the Borough of Merthyr Tydfil.

Rent Smart Wales Tenants

Information for tenants, explaining that your landlord is required to register with Rent Smart Wales.

Disabled adaptations and aids

Find out whether you are eligible for this service.

Independence at home for disabled people

Try out a range of aids and specialist equipment prior to issue/installation.

Empty Residential Properties

Information on empty residential properties.

Energy Efficiency Advice and Assessment

Energy Efficiency Advice and Assessment.

Housing Complaints

Information on housing conditions.

Illegal eviction and harassment

What is illegal eviction and harassment?

Renewal Areas

Improving living conditions in areas which require regeneration.

Anti-social Behavior and Nuisance

Anti-social behaviour


Glynmil site application and site manager contact information